Summary
Overview
Work history
Education
Skills
Timeline
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Kate Herdman

Aviemore

Summary

Motivated and detail-orientated individual with desire to gain work experience and learn from new role. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills. Ambitious to affect change and bring results in new environment. Organised and reliable with strong administrative background.

Overview

12
12
years of professional experience
2
2
years of post-secondary education

Work history

Front of house manager

Britannia Hotels
Aviemore, Highland
09.2021 - Current
  • I was hired initially as a reception administrator which my daily tasks included allocation of rooms meeting guests special requirements, dealing with requests via email, third-party websites and telephone and daily banking reconciliations.
  • Promoted to FOH manager overseeing a large team of day receptionists, night receptionists and porters
  • Coordinated employee rotas to strategically build efficient, hardworking teams for each shift.
  • Oversaw training of service staff in proper customer service techniques to deliver high-quality patron experience.
  • Reviewed and submitted FOH staff hours for payroll purposes.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Hired and onboarded staff on reception procedures and policies.
  • Solved customer queries and problems efficiently, maintaining excellent satisfaction ratings.
  • Performed closing procedures in rezlynx system, reconciling cash and credit card settlements accurately and efficiently.
  • Assessed team performance, identifying weak areas for improvements and acknowledging achievements.
  • Facilitated fast and efficient communication between reception and housekeeping staff.
  • Worked closely with our maintenance team to ensure rooms were safe and in working order for our guests.
  • Handled large numbers of guests checking in and our of the hotel with customer service being a priority.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.

Bartender

PJ Molloys & Sons
Dunfermline, Fife
06.2021 - 09.2021
  • Experience with fast paced and high volume bars
  • Worked closing shifts
  • Provided excellent customer service
  • Checked customer IDs
  • Performed barback duties
  • Prepared and served alcoholic beverages
  • Performed closing duties

Purchase ledger clerk

CR Smith
Dunfermline
04.2012 - 09.2021
  • Promoted to full time, permanent employee following a successful internship completed during school holidays and evenings. Tasks included general administration, such as filing and logging invoices.
  • Responsible for coordinating across different departments on tasks such as purchasing, typing, invoicing and placing orders with external vendors.
  • Experienced switchboard operator dealing with customer queries and quickly resolving issues and managing high volume calls in a dynamic environment.
  • Supported our marketing department in recruitment process, including CV screening and interview scheduling.
  • Successfully handled customer complaints and questions whilst working in the customer service department.
  • For two years I was promoted to a more challenging role in our planning department where my main tasks were general administration, inputting and pricing of contracts and booking surveyor calls in with our customers.
  • Diary management was a huge part of this role taking care in booking the most time and cost efficient route for our surveyors and working with the time restraints given by our customers.
  • I also took over maintaining our commercial department where I built a good relationship with our house builders and their clients. I was in charge of organising our commercial manager and technicians diaries for snagging work.

Education

Certificate of Higher Education - Admin & IT

Fife College
Dunfermline
09.2018 - 05.2020

Skills

  • Enthusiastic & driven to achieve results and meet goals
  • Excellent communication skills (written and verbal)
  • Reliable & punctual
  • Flexible Microsoft Excel, Powerpoint and Word
  • Front of House (FOH) recruitment
  • Guest feedback management
  • Training and mentoring
  • Bank reconciliations

Timeline

Front of house manager

Britannia Hotels
09.2021 - Current

Bartender

PJ Molloys & Sons
06.2021 - 09.2021

Certificate of Higher Education - Admin & IT

Fife College
09.2018 - 05.2020

Purchase ledger clerk

CR Smith
04.2012 - 09.2021

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Kate Herdman