Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kate Hemsworth

Helensburgh,Argy

Summary

A detail-oriented, empathetic professional with expertise in inbound and outbound calling, efficient time management, and accurate record keeping. Demonstrates strong safeguarding awareness and compliance, alongside a commitment to confidentiality and GDPR standards. Skilled in team working and managing a quality service, with a focus on delivering exceptional results. Dedicated to maintaining operational excellence while fostering collaborative environments that drive success.

Overview

11
11
years of professional experience
2
2
years of post-secondary education

Work History

Client advisor

Social Security Scotland
Glasgow, Glasgow City
01.2025 - Current
  • Maintained up-to-date knowledge of social security regulations for clear client advisement.
  • Managed confidential client data with utmost discretion and care.
  • Demonstrated empathy whilst handling sensitive situations, enhancing client trust and rapport building.
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Displayed energy and enthusiasm in fast-paced environment.

Additional Support Needs Assistant

Argyll and Bute Council
Helensburgh, Argyll and Bute
10.2023 - 01.2025
  • Fostered an inclusive classroom atmosphere by promoting empathy, acceptance and respect among peers.
  • Facilitated independent living skills training sessions aimed at self-sufficiency.
  • Participated in professional development training sessions to stay informed about the latest in special education teaching strategies.
  • Offered emotional support during challenging situations whilst respecting student's personal space and emotions.
  • Facilitated communication between students, parents and staff to ensure understanding of progress and goals.

Teaching assistant

Plymouth City Council
Plymouth, Devon
09.2014 - 03.2017
  • Facilitated active learning environments with engaging teaching aids and resources.
  • Collaborated with teaching staff in organising school events, fostering community spirit.
  • Assisted in lesson planning for effective curriculum delivery.
  • Provided additional support to students with special educational needs, ensuring inclusivity.
  • Led small group sessions for enhanced focus on challenging topics.

Education

NVQ Level 3 - Teaching and learning support

GHQ Training
Plymouth
11.2014 - 08.2016

Skills

  • Kind and empathetic
  • Inbound and outbound calling
  • Efficient time management
  • Accurate record keeping
  • Confidentiality and GDPR
  • Safeguarding awareness and compliance
  • Team working
  • Managing a quality service

Affiliations

  • I sing in the Military Wives Choir and have volunteered as a committee member for a number of years. I have taken part in a number of prestigious events supporting military charities at The Usher Hall, Edinburgh and a various remembrance services.
  • I am a keen crafter and have have set up a community group for like minded individuals that meets locally weekly.

Timeline

Client advisor

Social Security Scotland
01.2025 - Current

Additional Support Needs Assistant

Argyll and Bute Council
10.2023 - 01.2025

NVQ Level 3 - Teaching and learning support

GHQ Training
11.2014 - 08.2016

Teaching assistant

Plymouth City Council
09.2014 - 03.2017

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Kate Hemsworth