Kate Hatton

Responsibilities:

• Interviewing recovered patient on their experience of chronic illness
• Creating a condensed version of patient stories along with bullet points for the filmed interview
• Identifying and informing interviewer of possible traumatic memories in patients' past for the purpose of a smooth interview
• Ensuring patients' comfort, both physical and emotional, during their time in the studio
• Editing video and creating sound bites and video clips for social media
• Creating spreadsheets of clip lengths, times, and specific locations in recordings

Skills Learned:

• Ability to work in a fast paced filming environment and all that entails, i.e. managing the studio environment and the needs of all involved
• Pre-empting and handling possibly distressing conversations with ex-service users
• Video editing, clipping and time-scoring using Microsoft Media Player and Microsoft Excel
• Increased awareness, empathy and supportive skills through direct interaction with distressed interviewees/former patients.

Responsibilities:

• Screening and directing incoming phone calls with professionals and service-users using multi-line switchboard
• Greeting and welcoming service users and directing to appropriate waiting areas
• Condensing, editing and re-formatting psychology practitioners' notes for meetings and other use within the Trust
• Organising personal and professional calendars, supplying timely reminders of upcoming meetings and events.
• Addressing inquiries and responding via email or telephone follow-up.
• Drafting, preparing and organising professional business letters and reports

Skills Learned:

• Refined and enhanced empathic and interpersonal skills for the psychologically vulnerable
• Competent, supportive and appropriate telephone manner with distressed service users
• Well-skilled use of a multi-line switchboard and telephone system
• Competent interaction with professionals of all levels

Responsibilities:

• Assembling and distributing care packages to people affected by conflict and poverty
• Participation in engagement events for families traumatically affected by war

Skills Learned:

• Ability to connect with and relate to people of different faiths, nationalities and personal histories
• Empathy, sensitivity and co-understanding and co-creation of new narratives
• Appreciation of different societies, cultures and personal experiences

Responsibilities:

• Receiving calls with insurance holders and answering queries regarding their various policies
• Collating numbers to provide insurance and retirement quotations
• Using various software programs to provide illustrations of insurance policies and schemes
• Letter writing
• Rapid turnover of numbers, data and client requests and letters

Skills Learned:

• Efficiency and competency with both numbers and letter writing
• Consulting professionally with clients
• Managing a high volume workloads at high speed and maintaining accuracy throughout
• Organisational and interpersonal skills