KATE HASTIE

Providing support and guidance to leadership teams to enable effective management of key people issues within a complex matrix operation.

Primarily focusing on transformational activities to drive performance and continuous improvement across teams.

Improving and maintaining industrial relations with shop stewards and unions.

Regular review of collective bargaining agreements across all represented locations.

Lead on collective consultations and negotiations.

Partner with Directors to deliver change programmes.

• People lead role in key business project objectives including:
• Paris 2024 - accountable for developing strategy, policy & procedure to recruit, train and deploying 130 Baristas from worldwide locations, Field Service Engineers and Managers to serve hand crafted coffee at the Olympic Games. Responsibilities included ensuring compliance with French employment legislation, visas, sourcing and booking travel and accommodation within budget, working in partnership with OCOG to achieve accreditation for all team members, partnered PM to create a high performing team in an ambiguous and fast changing environment.
• Barista Retention program - using data, proposed and implemented upskilling sessions to improve line manager capability.
• Freshly Baked - partnered CoEs to ensure store team member engagement in upskilling to achieve maximum sales potential.
• Retail Refresh - coached and supported Regional Operations Directors and Area Managers to deliver targets in under performing refreshed stores.
• TUPE - People lead role in TUPE in and TUPE out

• Provided strategic HR partnership with Regional Operations Director to align HR initiatives with business objectives, ensuring consistent approach to people management.
• Supported leaders identify and nurture high potential team members and established career progression pathways. Worked with TA to attract new talent and implement retention strategies.
• Lead and supported organisational change initiatives, ensuring smooth transitions and positive outcomes for team members and operations.
• Managed complex employee relations issues, including disciplinary, grievance and performance management.
• Identified skills gaps in leaders and provided targeted development programs to improve capability.
• Championed a positive workplace culture, driving employee engagement initiatives and fostering an inclusive environment.
• Facilitated regular listening groups with team members and union representatives.

• Partnered 9 Store Managers with accountability for 125 line managers and over 2000 colleagues (Large Stores format)
• Built and improved capability of store management teams to deliver and exceed KPIs.
• Developed and implemented people plans in line with business objectives.
• Led development programs to senior management level including early careers, apprenticeship schemes and graduates.
• Managed complex employee relations cases, coaching and advising line managers.
• Built trusted relations with union reps and area organisers.
• Accountable for ensuring compliance with employment legislation.
• Role modelled and coached managers achieve a culture where colleagues enjoyed coming to work.
• Developed change programs in line with business and people plans.
• Led TUPE processes and supported affected colleagues and consultation managers.

• Developed line manager capability
• Supported line managers to apply performance management processes fairly
• Coached line managers on sickness absence policy and practical application
• Ensure consistent application of HR policies and procedures
• Ensured compliance with all employment legislation
• Forecasted recruitment needs, providing practical solutions for hard to fill roles.
• Managed complex employee relations cases
• Controlled cost lines relevant to role.
• Role modelled and coached senior leaders on behaviours to create a great place to work.