Kate Hartley

My current role supports business change within fulfilment, mantaining relationships with 3rd party suppliers and team audit controls.

Key tasks and responsibility's

• Support on strategic business change impacting fulfilment work streams from reviewing change documents, submitting impact assessments, reviewing and defining change requirements for supplier execution and tracking and delivery through third party suppliers
• Acting as fulfilment contact for change, executing and supporting delivery of business change
• Working with supplier and testing team on execution of change programmes, supporting on definition of testing scenarios, test scripts, verification and defect management.
• Execution and support in completing First Occurrence Validation to ensure successful implementation of change.
• Attending PWG calls, liaising with project and testing team to capture requirements, report on progress and defects.
• Weekly Calls with third party supplier to review progress of change
• Supporting the fulfilment team in scheduling, briefing, delivering and testing of project changes through statement, letter, card and PIN streams
• Responsible for the development and management of change governance documentation, mantaining Jira and confluence pages ensuring we have a robust change process and clear audit trail for all change delivered

• Managed inbound and outbound telephone calls to address customer queries effectively.
• Ensured compliance with internal processes during all customer interactions.
• Resolved customer complaints efficiently, taking ownership of each case.
• Accurately recorded details in systems to maintain data integrity.
• Supported department by conducting floor walking and facilitating collections academy training.

● Responsible for my own section of the kitchen, working independently and delegating tasks to other members of the team.

● Responsible for customers and their special requirements.

● Liaising with suppliers to ensure adequate stock levels at all times.

● Ensuring the presentation and quality of dishes were consistent.

● Dealing with food stock levels and ensuring use by dates are adhered to.

● Preparing food orders in a timely manner.

● Ordering supplies as required by the business.

● Working under pressure as part of a team, to ensure the quality of delivery is maintained at high standard.

● Liaising with customers face to face and by telephone.

● Excellent organisational skills, ability to multi-task.

● Ensuring stocks are kept up to required levels.

● Using cash till ensuring correct change given.

● Dealing with difficult situations in a calm and professional manner