Summary
Overview
Work history
Education
Skills
Timeline
Generic

Kate Hancock

Sherborne,DOR

Summary

Talented Manager with expert team leadership, planning and organisational skills. Equips employees to independently handle issues and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Results-driven, ambitious and competitive focused on transformative leadership and continuous improvement to drive growth, ready to take on challenging role, meet goals and surpass expectations.

Overview

26
26
years of professional experience

Work history

food court operative

Yeovil College
Yeovil, Somerset
04.2025 - Current
  • Organised workflow to streamline process execution and enhance efficiency.
  • Maintained high safety standards during food preparation and serving procedures.
  • Adapted assistant methods to meet individual student needs, fostering inclusivity.
  • Ensured cleanliness through regular tidying, adhering to strict hygiene standards.
  • Kept accurate records, promoting accountability and transparency.
  • Reduced food waste, contributing to improved profitability.
  • Excelled in multi-tasking to boost overall productivity.
  • Met deadlines by prioritising tasks effectively.

Sheep Dairy Business partner

Self employed
Dorset
11.2024 - Current
  • Kept thorough records to monitor health, breeding, and growth rates of sheep.
  • Organised transportation for flocks to markets and auctions across country.
  • Maintained farm facilities for optimal sheep living conditions.
  • Ensured healthy flock by administering vaccinations and regular health checks.
  • Assisted in difficult births, ensuring survival of lambs and ewes.
  • Managed feeding schedules-resulted in optimum weight gain across flock.
  • Kept paperwork and administrative records for reference purposes.
  • Cleaned and fumigated farm buildings to remove dirt and pests.
  • Managed livestock health plans, testing and administering vaccinations to specified schedules.
  • Lifted and carried food items between storage and grazing areas to feed livestock.
  • Performed regular health checks on livestock to detect diseases early.
  • Handled daily operations at milking station, ensured smooth workflow.
  • Ensured efficient operation with routine maintenance of dairy equipment.
  • Monitored milk production for quality assurance.

General Kitchen Assistant + manager

chartwells
Stalbridge, dorset
04.2021 - 12.2023
  • General kitchen duties
  • Performed daily kitchen equipment inspections, successfully identifying and resolving malfunctions to maintain operational efficiencies.
  • Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
  • Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
  • Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints.
  • Led team changes and organisational restructures to boost productivity.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Trained a number of high-achieving employees.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Resolved customer concerns with food preparation in a timely manner.
  • Oversaw food preparation and monitored safety protocols.

Health Care Assistant

care in the community
Yeovil, somerset
04.2017 - 12.2018
  • Working with elderly and adults with learning difficulties as waking night health care assistant
  • Met with patients and families to discuss care plan adaptations, seeking continual improvement and development.
  • Supported clinical staff to complete health assessments.
  • Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
  • Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
  • Empowered vulnerable individuals to retain maximum independence through targeted care.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Maintained confidentiality and compliance standards for optimised patient care.

Front of house manager

Helyar Arms
West Coker, Somerset
01.2003 - 01.2015
  • Staff Rota and wage preparation and distribution, B&B Bookings and Banking
  • Solved customer queries and problems effectively and efficiently, maintaining excellent satisfaction ratings.
  • Set dining tables to prepare for diverse types of events, following strict service standards.
  • Used computer systems to ensure safe, secure, easy-to-understand bookings, aiding smooth customer transactions from arrival to seating.
  • Used booking . com to ensure safe, secure, easy-to-understand bookings, aiding smooth customer transactions from arrival to leaving.
  • Provided consistently outstanding levels of customer service, from the minute patrons enter th restaurant, to the moment they leave.
  • Resolved guest complaints efficiently and professionally while maintaining positive customer environment.
  • Managed teams of up to 20 employees.
  • Managed inventory of resources necessary for service.
  • Oversaw maintenance of organisation's facilities to guarantee compliance with industry regulations.

Kitchen assistant

Helyar arms
Yeovil
01.2001 - 01.2002
  • Washing up - preparing food for service

Kitchen assistant

01.2000 - 01.2001
  • Rotated stock with first-in, first-out methods to ensure strong food safety, hygiene and quality.
  • Prioritised busy kitchen workloads, managing multiple tasks simultaneously without sacrificing food quality.
  • Used kitchen equipment as instructed and to safety protocols.
  • Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
  • Removed dirty dishes from public and dining areas, maintaining clean restaurant service environments.
  • Ensured kitchen equipment, crockery and utensils were spotlessly clean after shifts, ready for next service.
  • Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
  • Removed waste and spills quickly, keeping food preparation areas clean and professionally organised.
  • Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
  • Prepared simple food items, freeing up cooks to focus on complex work.
  • Collected, washed and sanitised dishes and cooking utensils.
  • Washed, peeled and chopped vegetables to be used in dishes.

Education

Btech - Sports

Yeovil College
Yeovil, Somerset
/2005 - /2005

GCSEs - GCSE

The Gryphon School
Sherborne
06.2003

Skills

  • Delivery Driver Experience
  • Restaurant Management
  • Food Handler Certification
  • Stock management
  • General warehouse duties
  • Customer rapport
  • Workforce development
  • Customer assistance
  • Active selling
  • Excellent timekeeping
  • Loss prevention
  • Superb time management
  • Outgoing and enthusiastic
  • Customer service oriented
  • Results driven

Timeline

food court operative

Yeovil College
04.2025 - Current

Sheep Dairy Business partner

Self employed
11.2024 - Current

General Kitchen Assistant + manager

chartwells
04.2021 - 12.2023

Health Care Assistant

care in the community
04.2017 - 12.2018

Front of house manager

Helyar Arms
01.2003 - 01.2015

Kitchen assistant

Helyar arms
01.2001 - 01.2002

Kitchen assistant

01.2000 - 01.2001

Btech - Sports

Yeovil College
/2005 - /2005

GCSEs - GCSE

The Gryphon School

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Kate Hancock