Kate Easterling
London
Summary
Highly skilled property professional with experience in overseeing the seamless transition and operational readiness of newly constructed build to rent developments. Proven ability to handle multiple projects simultaneously and deliver results. Exceptional problem solving and communication skills, with a strong focus on stakeholder satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work history
Mobilisation Manager
Way of Life
London
11.2024 - Current
- Responsible for the mobilisation of 865 build to rent (BTR) units and amenity spaces across the Long Harbour and Way of Life portfolio
- Coordinated internal stakeholders, to enhance workstreams, improve project alignment, and chaired internal and external mobilisation meetings
- Collaborated with client development team managers to deliver new BTR schemes, contributing to the operational design of amenity spaces
- Responsible for managing programme trackers and gantt charts to ensure key project milestones are achieved on time
- Overseeing Regulation 38 documentation reviews with compliance lead, supporting with certification auditing
- Responsible for the delivery of comprehensive site training for operational teams, including site familiarisation training with principal contractors and external suppliers
- Oversaw the creation and standardisation of resident home and building user guides to ensure consistency across sites
- Developed and implemented operational procedures for unit snagging, pre-handover and post handover functionality testing
- Management of the BvA launch budget (Budget vs Actual) in coordination with the finance teams, ensuring cost control and accurate reporting
- Onboarding contractors ahead of building launches, ensuring scopes of work are clearly defined prior to contract execution
- Implemented weekly risk reporting processes for both internal use and for client risk assessment
Onboarding Manager
Grainger PLC
London
10.2022 - 10.2024
- Responsible for leading on build to rent launches (BTR), from practical completion (PC) through to aftercare and post-pc defect management. Successfully mobilising and launching 5 build to rent schemes, delivering a total of 1,354 residential units
- Chairing weekly stakeholder meetings with department leads to ensure key workstreams are actioned, aligning with deadlines and building launches
- Responsible for reviewing building management plans, consulting on travel plans, access and security/CCTV strategies, waste management strategies and wayfinding
- Weekly risk reporting and cascading key updates on all BTR schemes across the business, ensuring that mitigation steps are implemented to reduce risks to lettings launches
- Responsible for ensuring that general risk assessment (GRA) and fire risk assessment (FRA) items are addressed prior to residents occupying the building
- Supporting with operating expense (OpEx) budget reviews with Grainger's asset management team
- Collaborating with Grainger Development team to provide operational comments throughout stages of design - consulting on unit floor plan types, M&E layouts, kitchen and bathroom specifications, internal and external amenity
- Leading the approval and sample sign-off process for amenity furniture, fixtures and equipment and unit furniture
Senior Relationship Manager
Get Living
London
10.2019 - 10.2022
- Successfully mobilised and launched 524 units and amenity spaces within Get Living's Portland Place portfolio. Responsible for the setup and launch of the Victory Plaza resident services team, addressing a high volume of move-ins and managing unresolved defects to ensure seamless resident experience
- Responsible for managing 14 team members, consisting of Relationship Managers and Resident Hosts - conducting monthly reviews and managing performance
- Fostered team engagement and drove high performance within the relationship management team, to improve resident NPS scores and retention
- Forecasted risks and occupancy figures for weekly trade meetings, contributing to renewal and pricing strategies
- Played a key role in reducing void periods between tenancies and streamlining internal processes, to enhance availability
- Handled complaints and conflict resolution effectively
- Supported credit control for tenancies that have escalated to legal proceedings and representing Get Living in court when required
Relationship Manager
Get Living
London
08.2017 - 10.2019
- Managed resident communications and tenancy matters from pre-move in to move out processes
PropertyManager
Countrywide Residential Lettings
12.2013 - 07.2017
- Responsible for managing 227 PRS properties
- National Winner for the Touch Points Excellence Award 2015, achieving 100% on customer service audit
Education
BA - Fine Art
University of Hertfordshire
Hatfield, Hertfordshire2009
Art and Design Foundation Studies -
University of Hertfordshire
2006
A-Levels -
City College Norwich
2005
GCSEs -
Hethersett High School
2003
Skills
- Project Management
- Stakeholder Management
- Building Mobilisation and Operations
- Build to Rent
- Problem-solving
- Risk Management
- Resident/Customer Experience
- Team Building and Engagement
- Communication skills
- IT Systems - Yardi, Zendesk, Aspasia, Qube
Timeline
Mobilisation Manager
Way of Life
11.2024 - Current
Onboarding Manager
Grainger PLC
10.2022 - 10.2024
Senior Relationship Manager
Get Living
10.2019 - 10.2022
Relationship Manager
Get Living
08.2017 - 10.2019
PropertyManager
Countrywide Residential Lettings
12.2013 - 07.2017
BA - Fine Art
University of Hertfordshire
Art and Design Foundation Studies -
University of Hertfordshire
A-Levels -
City College Norwich
GCSEs -
Hethersett High School
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