Kate Dunkley

• Nurse clinics: Pre and post op; weight management; vaccinations; general health checks.
• General reception duties; liaising with clients over the phone, email and face to face; dispensing medication following practice protocol.
• Handled administrative tasks such as ordering medications and consumables for the practice.
• Nursing inpatients and monitoring general anaesthesia for procedures.

Patient Treatment Pricing: Reviewed patients’ clinical histories and treatment sheets to accurately calculate treatment costs, liaising with clinical teams to clarify information and ensure pricing accuracy.

Complaints Handling: Liaised with clients via telephone and face-to-face meetings to discuss and investigate complaints. Attended fortnightly meetings with managers to present complaints, discuss findings and contribute to the preparation and finalisation of reports for clients.

Equipment Servicing and Maintenance: Coordinated annual servicing, maintenance and repair appointments for hospital equipment, ensuring arrangements were made efficiently and internal systems were kept up to date with accurate records.

Meeting Administration: Recorded and prepared meeting minutes, ensuring accurate documentation and timely distribution.

Email and Correspondence Management: Monitored multiple email inboxes, prioritising incoming enquiries and ensuring responses were provided promptly and efficiently.

• All clinical areas
• Day and night shifts

• All clinical areas
• Day and night shifts including emergency out of hours.

• Teaching English to young children

• Soft Tissue and Oncology Hospital: day and night shifts wards only
• Orthopaedic and Neurology Hospital: night shifts wards only

• All clinical areas
• Day and night shifts including emergency out of hours.