Kate Carter
Swindon,Wiltshire
Summary
A seasoned professional with extensive hospitality experience, demonstrating exceptional coordination and supervisory skills. Returning to the workforce after a gap due to parenting responsibilities. Possesses an extensive knowledge of food and beverages, ensuring high standards in service delivery and a good understanding of food safety. Known for excellent customer service skills, consistently enhancing guest satisfaction, creating a welcoming atmosphere and training staff to deliver high standard service.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Specialty coffee: Front of house
Darkroom Espresso
Swindon, Wiltshire
03.2019 - 07.2022
- Collaborated closely with serving staff, ensuring seamless communication between Barista, front of house operations and customers.
- Maintained clean and organised serving and seating area for a welcoming environment.
- Tailored front of house service to cater to additional needs or requests from guests and provided outstanding customer service by surpassing customer expectations with excellent care and attention to detail.
- Testing and promoting new products and suppliers.
- Assisted in training new staff in customer service and sales.
Barista/Team leader
Elior Catering
Swindon
01.2019 - 03.2019
- Providing hot and cold food and beverages for the staff of the Intel offices.
- Setting up, clearing down, food prep and till work.
Senior Supervisor/ Barista trainer
Boswells Café group
Swindon
01.2016 - 01.2019
- Worked with this company on and off between 2005 and 2019 between education and other positions, able to work in all shop roles including kitchen and back of house.
- Assist and oversee day to day operations of the shop including set up, cashing up, staff training, food preparation and quality, general food and customer service.
- Worked in various branches, training members of staff in the preparation of beverages and latte art as well as till work and customer service.
Food and Beverages supervisor
The Swan Hotel
Bibury, Gloucestershire
07.2015 - 01.2016
- Led in running of the hotel's Brasserie and bar, supervising and ensuring its effective operation, co-ordinating the front of house staff and communicating with the kitchen staff. Assisted in the running of regular tour group lunches and wedding functions.
- Responsible for end of day cashing up and resolving customer complaints regarding my staff or the quality of food and drinks.
- Weekly took on the role of night duty manager, responsible for the locking up and opening of the hotel and looking after the guests after hours.
General Assistant
Corinium Hotel and Restaurant
Cirencester, Gloucestershire
02.2010 - 10.2011
- Assisted the General Manager and Restaurant manager in the day to day running the hotel, bar and restaurant.
- Opening up the hotel, cashing up and shutting down at night, reception work and reservations, bar work, taking food and drinks orders and delivering food as well as cleaning duties in both bar and restaurant and some experience in house keeping.
Food and Beverage Assistant
Fosters Events Catering
Winchester, Hampshire
09.2007 - 08.2009
- Café, bar, waiting and general catering staff at The Guildhall, Winchester including weddings, business and dinner functions.
Education
Bachelor of Arts - Psychology(major) with Drama studies(minor)
University of Winchester
Winchester 09.2006 - 06.2009
A level - English literature (A), Psychology (B), Drama (B)
Farmors School
FairfordSkills
- Hospitality and events experience
- Food safety awareness
- Extensive knowledge of food and beverages
- Co ordination and supervisory skills
- Excellent customer service skills
Affiliations
- Spent 7 years involved with Swindon based theatre company Whole hog in the role of Stage manager, assisting the director and production team during the rehersal period, sourcing props and costumes and co ordinating during the performances.
References
References available upon request.
Timeline
Specialty coffee: Front of house
Darkroom Espresso
03.2019 - 07.2022
Barista/Team leader
Elior Catering
01.2019 - 03.2019
Senior Supervisor/ Barista trainer
Boswells Café group
01.2016 - 01.2019
Food and Beverages supervisor
The Swan Hotel
07.2015 - 01.2016
General Assistant
Corinium Hotel and Restaurant
02.2010 - 10.2011
Food and Beverage Assistant
Fosters Events Catering
09.2007 - 08.2009
Bachelor of Arts - Psychology(major) with Drama studies(minor)
University of Winchester
09.2006 - 06.2009
A level - English literature (A), Psychology (B), Drama (B)
Farmors School
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