Kate Burrett
Arlesey,Central Bedfordshire
Summary
Dedicated and adaptable professional with strong customer service experience gained as an Estate Agent, effectively engaging with clients via e-mail, phone and in-person. Skilled in both team collaboration and independent work, with a proven ability to support colleagues and contribute to shared goals. Highly organised, punctual, and committed to delivering tasks efficiently while continuously developing new skills.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work history
Sales negotiator
Satchells Estate Agents
Shefford, Central Bedfordshire
2025.05 - Current
- Negotiated and finalized property offers on behalf of clients.
- Managed administrative processes for new property listings, ensuring compliance with all legal and regulatory requirements.
- Promoted and successfully sold additional services, including conveyancing and mortgage broker referrals.
- Collected identification and conducted anti-money laundering (AML) checks for all buying and selling applicants.
- Proactively engaged in prospecting activities to generate new business opportunities and expand client base.
Weekend Viewing Assistant
Satchells Estate Agents
Biggleswade, Bedfordshire
2023.06 - 2025.05
- Maintained effective communication with clients through email, telephone, and face-to-face interactions.
- Scheduled and coordinated property viewings and valuations.
- Conducted property viewings, providing clients with detailed information and support throughout the process.
- Performed general administrative and office duties to support daily operations.
- Carried out regular client follow-up calls (‘ring rounds') to generate leads and promote business growth.
Account Handler
Hyde Park Insurance Consultants Ltd
Potters Bar, Hertfordshire
2021.09 - 2022.09
- Renewed insurance policies with attention to detail, ensuring all relevant information was accurately considered.
- Recorded financial transactions in the cashbook using appropriate formats and accounting standards.
- Conducted market research to support business development and enhance client acquisition strategies.
- Responded to customer account queries via email, delivering clear and timely communication.
Education
Bachelor of Arts - Criminology with Criminal Justice
University of Hertfordshire
Hatfield 2022.09 - 2025.09
A-Levels -
Oaklands College
St Albans, Hertfordshire 2020.09 - 2022.05
GCSEs -
St John's Preparatory & Senior School
Enfield 2015.09 - 2020.07
Skills
- Time management
- Attention to detail
- Planning and organisation
- Communication
- Negotiation
- Leadership
Work Experience and Volunteering
Duke of Edinburgh award - Bronze (2019)
WEX (work experience week)(2021) - Volunteered as a receptionist at Oaklands College to gain experience transferrable to the job market.
Timeline
Sales negotiator
Satchells Estate Agents
2025.05 - Current
Weekend Viewing Assistant
Satchells Estate Agents
2023.06 - 2025.05
Bachelor of Arts - Criminology with Criminal Justice
University of Hertfordshire
2022.09 - 2025.09
Account Handler
Hyde Park Insurance Consultants Ltd
2021.09 - 2022.09
A-Levels -
Oaklands College
2020.09 - 2022.05
GCSEs -
St John's Preparatory & Senior School
2015.09 - 2020.07