Kate Babington
Wareham
Summary
Dedicated administrative professional with a background in delivering high-quality customer service. Established a successful dog walking business through client referrals, showcasing entrepreneurial skills. Strong team player with a solid foundation in accounting and administrative functions, coupled with a quick aptitude for learning new skills.
Overview
19
19
years of professional experience
Work History
Service Administrator
Sealpac UK
Poole, Dorset
06.2024 - Current
- Improved customer support by managing ticket workflows through HubSpot CRM.
- Communicated recommendations to clients daily to provide clear next steps and enhance service experience.
- Answer client queries promptly to support ongoing service needs.
- Reviewed engineer reports and implemented recommendations daily for effective service delivery.
- Organised travel itineraries supporting planned engineer appointments and timely project progress.
- Cost engineers’ visits using financial and business system (Exact) for accurate invoices.
- Record minutes during client meetings for consistent follow-up actions.
- Coordinate with other departments to provide one aligned customer service approach.
- Use Word, Excel, and Outlook for reporting and correspondence.
- Maintain office stationery stock to keep daily operations running smoothly.
- Monitor kitchen supplies stock levels, storage standards, and replenishment timing.
Owner
PaWS – Pet and Walking Service
08.2019 - Current
- Operated own business, overseeing daily operations and strategic decision-making to ensure smooth functionality.
- Liaised with clients to assess and fulfil animal care needs and expectations, fostering strong relationships and trust.
- Coordinated daily care responsibilities, ensuring safe animal transport and maintaining high standards of welfare for animals in care.
- Handled accounts and processed payments for business operations.
- Update documentation and records continuously for accuracy.
Administrative Assistant
Purbeck Child Care Team
10.2015 - 08.2016
- Utilised Excel and council computer systems to manage case administration efficiently.
- Entered and updated data accurately within council systems.
- Supported social workers with routine tasks and enquiries to facilitate effective service delivery.
- Handled telephone queries, providing reassurance during challenging conversations.
- Created letters for social workers to issue to clients.
- Assisted health professionals with daily tasks to ensure smooth operations across the team during daily operational needs.
Administrative Assistant
Building Control, Purbeck District Council
07.2014 - 06.2015
- Provided administrative assistance to building control officers during daily operations.
- Processed telephone queries and documented information using Word and Excel to enhance communication efficiency.
- Drafted and followed up on letters for clients regarding building control matters to ensure timely communication.
- Logged building control information on council systems to maintain accurate records and support compliance.
- Entered data into council systems to support case progression.
- Finalised project tasks and documentation upon contract completion. and left the role when the contract ended.
Registered Children’s Nurse
Poole Hospital
01.2008 - 11.2008
- Documented clinical care delivered to children prior to surgery, contributing to comprehensive patient records.
- Prepared and cared for children, ensuring emotional and physical readiness for surgical appointments and admissions.
- Supported parents and carers, facilitating a smoother transition for children into surgery through effective communication and reassurance.
Education
Functional Skills qualification - Level 1
City & Guilds
Dorchester07-2014
Nursing - Registered Children’ Nurse - Nursing
University of Brighton
Brighton09-2005
Media Foundation Course – Diploma - Media
London College of Printing and Distributive Trade
London01-1996
GCSE - Psychology, Maths, English, French, Biology, English Literature & Language, Economics, Geography, Art, Physics
Shoreham College
Shoreham-by-Sea, WSX01-1994
Skills
- Customer service management
- Financial administration
- Business acumen
- Client engagement
- Proactive approach
- Team collaboration
- Flexibility and adaptability
- Reliability and care
- Confidentiality and professionalism
- Rapid learning
Custom
References can be supplied on request
Timeline
Service Administrator
Sealpac UK
06.2024 - Current
Owner
PaWS – Pet and Walking Service
08.2019 - Current
Administrative Assistant
Purbeck Child Care Team
10.2015 - 08.2016
Administrative Assistant
Building Control, Purbeck District Council
07.2014 - 06.2015
Registered Children’s Nurse
Poole Hospital
01.2008 - 11.2008
Functional Skills qualification - Level 1
City & Guilds
Nursing - Registered Children’ Nurse - Nursing
University of Brighton
Media Foundation Course – Diploma - Media
London College of Printing and Distributive Trade
GCSE - Psychology, Maths, English, French, Biology, English Literature & Language, Economics, Geography, Art, Physics
Shoreham College