Katarzyna Magdalena Ciebien
Southampton,Hampshire
Summary
Forward-thinking professional with impressive track record in meeting end-user demands, solving customer problems and driving customer satisfaction. Delivers results through taking ownership of critical incidents, coordinating with resolution parties and establishing communication between stakeholders for post-incident reviews.
Accountable and experienced in maintaining high performance levels for service-related processes. Exceptional customer-facing skills leading to increased positive customer feedback. Loyal employee, dedicated to work effectively and efficiently to deadlines. Also, a good team player, can work on own initiative, proactive and hands-on in task completion.
Overview
11
11
years of professional experience
6041
6041
years of post-secondary education
Work history
UK Import Routings Co-Ordinator
ECU Worldwide
Southampton, Hampshire
10.2024 - Current
- Carrying out day-to-day duties accurately and efficiently.
- Entering new bookings into the in-house system.
- Lease with global offices for updates on status of new shipment and keep customer updated at all times.
- Provisioning costs and preparing invoices for the local office.
- Responding to all emails in good time.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Senior Sales Assistant
Basil Leaf Deli
Winchester, Hampshire
10.2023 - 10.2024
- Resolving customer complaints and process issues with proactive problem-solving skills.
- Monitoring display stock levels, replenishing for consistently well-stocked sales floor.
- Listening to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Maintaining excellent level of service in busy and demanding restaurant environment.
- Working for family business.
Quality and Assurance Officer
NHS SBS
Southampton, Hampshire
05.2023 - 10.2023
- Analysed data and made recommendations for improvement to management.
- Ensured that standards and safety regulations were observed and reported accordingly.
- Addressed and discussed issues and proposed solutions with superiors.
- Documented quality assurance activities and created audit reports.
- Communicated with other team members on solving any incidents and issues.
- Followed up with the appropriate channels when mistakes were found.
- Managed finalising and chasing mandatory trainings for everyone in the company.
- Monitored checks with Payroll Managers and their Team Leaders.
- Regularly corresponded with multiple teams, implementing harmonising solutions to address inconsistencies in daily accounting activities.
- Reviewed work of accounting team meticulously to maintain consistent standards.
- Maintained compliance with company standards and legal requirements.
- Examined project plans and locations to identify and mitigate potential hazards.
- Implemented policies and devices to improve workplace safety.
Service Delivery Manager
Freightliner
Southampton, Hampshire
12.2021 - 05.2023
- Received and Processed all bookings from customers to an agreed specification and within agreed timescale.
- Liaised with customers and G&W offices at all levels as required, maintained a strong working relationship with all departments and customers and ensured a professional approach and image was maintained.
- Managed and achieved business targets as agreed with account manager.
- Worked in conjunction with commercial department and resource managers to offer incentives to the customer for it to maximise utilisation and profit.
- Worked with the shared service centre and ensured that all revenue earned, agreed tariff, and any others charges or claims were accurately processed and invoiced in a timely manner.
- Managed wagon utilisation, common user opportunity, import/export mix, laden/empty mix, customer market share and vehicle utilisation (am/pm split). Completing for all three platforms rail/road/terminal.
- Provided daily/weekly/periodic reports detailing specific information as directed by account manager.
- Managed excel sheets, company systems, shared google sheets, made sure that all rates were matching and chased were necessary.
- Managed costs and billing, resolving financial discrepancies effectively through organisational management of account information.
- Executed billing tasks and recorded information in company databases.
- Resolved billing, tariff and delivery issues to maintain customer satisfaction.
- Oversaw financial modelling requirements to support client billing processes.
- Enabled accurate customer billing, verifying load, collection and delivery data were correctly entered into company software.
- Worked with billing departments to resolve invoice discrepancies.
- Escalated complex billing issues to senior teams for closure.
Customer service adviser
Quilter
Southampton, Hampshire
08.2021 - 12.2021
Assistant branch manager
Scrivens optician|hearing care
Southampton, Hampshire
12.2018 - 08.2021
Restaurant manager
Shrimp & Burger
Southampton, Hampshire
06.2018 - 10.2018
Manager
Mexigo
Southampton, Hampshire
09.2016 - 05.2018
Sales assistant
Bravington Capital
Southampton, Hampshire
05.2016 - 07.2016
Care worker
Enthuse Care
Southampton, Hampshire
12.2015 - 04.2016
Event photographer
I AM VIP
Southampton, Hampshire
03.2014 - 05.2014
Education
A-Levels -
Richard Taunton Sixth Form College
Southampton September 2012 - 07.2015
GCSEs -
Barton Peveril Sixth Form College
Eastleigh September 2011 - 07.2012
A-Levels -
The Sholing Technology College
Southampton September 2006 - 07.2011
Skills
- Customer Service
- Confident communicator
- Eye for detail
- Energetic self-starter
- Outgoing and enthusiastic
- Attention to Detail
- Art and Design
- Videography
- Adobe Creative Suite
- Product photography and editing
- Invoice processing
- Data entry
- Billing and invoice processes
- Motivated team player
- Knowledge of EXCEL and many more
Affiliations
- Photography and Videography
Languages
Polish
Native
English
Fluent
References
References available upon request.
Timeline
UK Import Routings Co-Ordinator
ECU Worldwide
10.2024 - Current
Senior Sales Assistant
Basil Leaf Deli
10.2023 - 10.2024
Quality and Assurance Officer
NHS SBS
05.2023 - 10.2023
Service Delivery Manager
Freightliner
12.2021 - 05.2023
Customer service adviser
Quilter
08.2021 - 12.2021
Assistant branch manager
Scrivens optician|hearing care
12.2018 - 08.2021
Restaurant manager
Shrimp & Burger
06.2018 - 10.2018
Manager
Mexigo
09.2016 - 05.2018
Sales assistant
Bravington Capital
05.2016 - 07.2016
Care worker
Enthuse Care
12.2015 - 04.2016
Event photographer
I AM VIP
03.2014 - 05.2014
A-Levels -
Richard Taunton Sixth Form College
September 2012 - 07.2015
GCSEs -
Barton Peveril Sixth Form College
September 2011 - 07.2012
A-Levels -
The Sholing Technology College
September 2006 - 07.2011
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