KATARZYNA DZIUBEK
Northolt
Summary
Hardworking professional committed to providing outstanding customer service and assistance.
Flexible Office Administrator with 7 years of experience with talent multitasking to complete daily duties while resolving issues.
Willing to learn new industry to better address staff and managers' needs.
Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Administrator
Link2London Ltd
Greenford
01.2023 - 09.2023
- Answered high-volume daily telephone and email enquiries regarding grab service, skip hire and waste collection services
- Stayed up-to-date with knowledge of available aggregates and services to assist clients with questions and concerns
- Processed invoices using QuickBooks
- Smoothened daily operations by ensuring clear, effective communication with customers, drivers and suppliers
- Communicated with drivers to address accurate start times, load information and route issues
- Managed over 50 calls per day
- Strategically planned delivery runs and routes
Office Assistant
Haulage World Ltd
Greenford
07.2022 - 12.2022
- Responded promptly to telephone enquiries from customers and vendors
- Stayed up-to-date with knowledge of available aggregates and grab service and waste collection to assist clients with concerns
- Managed over 50 calls per day
- Processed invoices and payments
- Coordinating and controlling haulage movements
- Communicated with drivers regarding route planned, load information
- Planned driver routes for cost-effectiveness, speed and customer satisfaction
- Calculated and communicated accurate ETAs for customers
Call Centre Coordinator
FM Cosmetics LTD
Greenford
02.2022 - 06.2022
- Trained, directed and led team of 13 team members
- Monitored individual performance, providing coaching and training opportunities to struggling team members, improving customer service and colleague satisfaction
- Reviewed daily reports on incoming calls
- Monitored industry trends and adjusted services accordingly
- Improved customer service by acting on customer feedback
Administrative Specialist
FM Cosmetics UK LTD
Greenford
06.2020 - 01.2022
- Trained junior team members on administrative processes, company requirements and performance strategies
- Managed incoming and outgoing calls
- Recommended call routing strategies, reducing average on-hold times
- Continually updated customer databases
- Recruited, trained and progressed Call Centre agents within business, leading by example in outstanding service standards
- Prepared invoices for customers with special sales types
- Maintained payment order statuses for customers
- Maintained office files in both electronic and hard copies
Senior Customer Service Agent
FM Cosmetics UK LTD
Wembley, Greenford
03.2018 - 03.2020
- Updated stock levels daily for customer information
- Booked customer orders for delivery
- Prepared documents for sponsor change, commission payments, resignations, VAT refunds, additional ID's and name changes
- Answered inquiries and kept up to date payments and agreements for FM Cosmetics Replica Website
- Assisted customers with product complaints, logging issues for investigation and providing replacement items
- Managed over 80 customer emails per day
- Used MLM to process transactions on customer accounts with 100% accuracy
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered prompt solutions to maintain customer satisfaction.
- Coached and trained team members to increase productivity and growth.
- Tracked orders and processed refunds for new and existing customers.
Call Centre Agent
FM Cosmetics UK LTD
Wembley
11.2016 - 02.2018
- Handled high call volumes with accuracy and efficiency
- Provided information and help regarding cooperation of Business Partners with FM Cosmetics UK
- Took orders and prepared invoices for customers
- Printed orders and invoices
- Maintained accurate knowledge of products to provide informative customer advice
- Prepared writing responses to customer complaints
- Attended regular product training to enhance customer advice
Senior Supervisor
Iceland Foods Limited
Kilburn
08.2015 - 10.2016
- Managed staff planner, planning workloads effectively
- Achieved order processing and delivery time targets through smooth warehouse operations
- Dealt with customer complaints and rectified product and service issues
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security
- Priced and displayed items clearly and correctly for customers
- Demonstrated knowledge of how to assess risks and respond appropriately, reducing shop accidents and incidents
- Guided and coached staff to achieve individual growth and sales production targets
Supervisor
Iceland Foods Limited
Cricklewood, Kilburn
03.2014 - 07.2015
- Completed weekly staff planner to guarantee optimal cover for operations
- Improved team performance by conducting reviews and KPI data analysis
- Performed thorough quality checks and safety checks, ensuring all specifications were strictly adhered to
- Dealt with customer complaints and rectified product and service issues
- Maintained spotless and tidy working areas to create risk-free and productive environments
- Interviewed, hired and trained employees on procedures and requirements
- Replenished floor stock and processed deliveries promptly
Duty Manager
Iceland Foods Limited
Kentish Town, Swiss Cottage, Cricklewood
01.2011 - 02.2014
- Completed store opening and store closing procedures
- Stored cash floats and delivered secure banking procedures
- Trained staff checkout
- Assisted in smooth running of shop floor processes by helping customers locate items and ensuring signage and pricing accuracy
- Led team of 30 to deliver top quality service and achieve company targets
- Handed customer complaints and protect company reputation
- Monitored display stock levels, replenishing for consistently well-stocked sales floor
Sales Assistant
Iceland Foods Limited
Kentish Town
01.2010 - 12.2011
- Greeted customers and offered assistance
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts
- Cleaned and straightened work areas, ensuring store stayed tidy and line with company standards
- Assisted customers with signing up for store loyalty scheme and provided details about key benefits
- Received and processed product returns
Education
ECONOMIST TECHNIQUE RUNNING YOUR OWN BUSINESS - ECONOMICS
Economic School
Rzeszow, POLAND04.2009
Skills
- Computer proficiency
- Attention to detail
- Communication skills
- Customer service experience
Certification
Microsoft Excel 2016
Fire Marshal Certificate
HABC Level 2 Award for Personal Licence Holders (QCF)
Languages
Polish
Native language
English
Advanced
C1
Timeline
Office Administrator
Link2London Ltd
01.2023 - 09.2023
Office Assistant
Haulage World Ltd
07.2022 - 12.2022
Call Centre Coordinator
FM Cosmetics LTD
02.2022 - 06.2022
Administrative Specialist
FM Cosmetics UK LTD
06.2020 - 01.2022
Senior Customer Service Agent
FM Cosmetics UK LTD
03.2018 - 03.2020
Call Centre Agent
FM Cosmetics UK LTD
11.2016 - 02.2018
Senior Supervisor
Iceland Foods Limited
08.2015 - 10.2016
Supervisor
Iceland Foods Limited
03.2014 - 07.2015
Duty Manager
Iceland Foods Limited
01.2011 - 02.2014
Sales Assistant
Iceland Foods Limited
01.2010 - 12.2011
ECONOMIST TECHNIQUE RUNNING YOUR OWN BUSINESS - ECONOMICS
Economic School
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