Katarzyna Zlotek
Summary
Experienced warehouse and IT support professional with strong knowledge of Warehouse Management Systems (WMS), warehouse operations, and system support within a fast-paced distribution environment. Skilled in troubleshooting system and operational issues, supporting WMS testing and rollouts, maintaining accurate documentation, and collaborating with operational, IT, and external support teams. Experienced in JDA and warehouse systems, user support, inventory processes, dispatch operations, and continuous improvement activities. Highly organised, adaptable, and confident working under pressure during critical operational periods, supporting operational changes, system updates, and warehouse process improvements.
Overview
15
15
years of professional experience
Work history
IT Support Coordinator
Primark
Islip
06.2024 - 05.2026
- Provide IT and WMS support across warehouse operations within a high-volume distribution environment.
- Troubleshoot WMS, workflow, and operational system issues to minimise disruption and maintain warehouse performance.
- Support system configuration activities, operational testing, validation checks, and process improvements.
- Use SQL queries to investigate data, analyse issues, and support operational troubleshooting.
- Work closely with operations, and external vendors to resolve incidents and maintain accurate system functionality.
- Support warehouse users during operational changes, system updates, and implementation activities.
- Maintain technical documentation, support records, and operational procedures in line with system standards.
- Assist with continuous improvement initiatives by identifying recurring issues and recommending process enhancements.
- Configure and prepare hardware, user accounts, and operational devices for warehouse users while ensuring system readiness and compliance.
IT Support Colleague
Primark
06.2023 - 06.2024
- Delivered first-line IT and warehouse systems support for operational users.
- Diagnosed and resolved hardware, software, and WMS-related issues.
- Supported RF devices, user access, and operational system troubleshooting.
- Assisted with testing, system checks, and operational readiness activities.
- Logged and tracked incidents to ensure timely issue resolution.
- Worked collaboratively with warehouse and IT teams to maintain business continuity.
Pick release clerk/dispatch clerk
Primark
Islip
08.2018 - 06.2023
- Gathering all necessary information in order to release and process orders according to schedule.
- Working with inventory and inbound teams to expedite or trace missing or delayed shipments.
- Updated and monitored job progress to ensure timely delivery.
- Investigated and resolved issues with transport services.
- Managed transport schedule for on-time delivery and optimised use of available resources.
Team Manager Secondment
Primark
Islip
02.2022 - 06.2022
- Supported daily warehouse operations, workload planning, and KPI performance.
- Managed and motivated teams within a fast-paced operational environment.
- Assisted with operational issue resolution and process coordination.
- Delivered team briefings and supported performance improvement activities.
Step Up Team Manager
Primark
Islip
09.2021 - 12.2021
- Understand and learning the role and expectations.
- Managed, motivated and developed a team of 50 colleagues.
- Inspired outstanding operational performance, leading by example by managing priorities and demonstrating expertise.
- Supported team by demonstrating respect and willingness to help.
- Managed teams by overseeing hiring, training and professional growth of employees.
Warehouse Administrator
Primark
Islip
11.2016 - 06.2018
- Working with inventory team to solve problem stock, investigating stock related issues.
- Organizing, planning and running the department in the absence of the manager.
- Ensure all computer related work is done on time and accurate.
- The knowledge and exceled usage of warehouse systems: Heavy, JDA
Warehouse Worker
First Personnel
Islip
08.2016 - 11.2016
- Picked and despatched high-volume orders accurately.
- Performed duties safely in line with warehouse rules, promoting best working practices.
Warehouse Worker
Zara
Corby, County (optional)
11.2015 - 07.2016
- Picked and dispatched high-volume orders accurately.
- Performed duties safely in line with warehouse rules, promoting best working practices.
English Teacher
Primary school in Zaborow
09.2011 - 09.2015
- Tracked student progress data using Management Information Systems.
- Applied differentiated teaching methods to meet varied student needs.
- Managed challenging behaviour with firm and fair style.
Education
Master of English - English Linguistics
Maria Curie-Sklodowska University
LublinEnglish Teacher - The preparation courses to teach English
Teaching Training College
PrzemyslSkills
- Warehouse Management System support
- WMS process knowledge
- Operational systems support
- System issue troubleshooting
- IT hardware and software support
- System testing and operational checks
- User guidance and technical assistance
- Process improvement support
- Documentation and reporting
- Communication with operational stakeholders
- Analytical and problem-solving skills
- Time management and task prioritisation
- Adaptability in fast-paced environments
- Microsoft Office and Excel proficiency
- Active Directory knowledge
- Continuous improvement mindset
Timeline
IT Support Coordinator
Primark
06.2024 - 05.2026
IT Support Colleague
Primark
06.2023 - 06.2024
Team Manager Secondment
Primark
02.2022 - 06.2022
Step Up Team Manager
Primark
09.2021 - 12.2021
Pick release clerk/dispatch clerk
Primark
08.2018 - 06.2023
Warehouse Administrator
Primark
11.2016 - 06.2018
Warehouse Worker
First Personnel
08.2016 - 11.2016
Warehouse Worker
Zara
11.2015 - 07.2016
English Teacher
Primary school in Zaborow
09.2011 - 09.2015
Master of English - English Linguistics
Maria Curie-Sklodowska University
English Teacher - The preparation courses to teach English
Teaching Training College