Katarzyna Wnek
Technical Manager
York
Summary
Enthusiastic Technical Manager eager to contribute to team success through hard work, attention to detail and good organizational skills. Clear understanding of BRC requirements (including additional modules), ISO9001/22000 as well as customers' codes of practice. Trained in HACCP, TACCP/VACCP, Food Safety and Food Hygiene. Lead auditor. Motivated to learn, grow and excel in Quality Management.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
8
8
Certifications
Work History
Technical Manager
Fullers Foods
05.2024 - Current
- Coordinated internal customer account teams to ensure exceptional customer service delivery.
- Established and maintained product quality standards in collaboration with customers, confirming requirements with suppliers.
- Monitored product consistency through regular panels with customer product managers.
- Addressed and resolved non-conforming products by developing corrective action plans with suppliers and communicating outcomes to customers.
- Managed the New Product Development (NPD) process, ensuring critical deadlines were met, specifications were completed, and products were launched on time and to specification.
- Attended first production runs, either independently or with customers, to ensure smooth project execution.
- Analysed customer complaints by supplier and product on a weekly basis, identifying trends and implementing corrective action plans with suppliers. Communicated findings and actions to customers.
- Conducted regular supplier performance reviews, responding promptly to urgent customer and consumer complaints.
- Performed scheduled and unscheduled product quality inspections at supplier facilities to assess performance.
- Collated and reviewed KPI data, presenting reports and insights to customers.
- Provided high-level support to both internal and external stakeholders.
- Advised the business on emerging global factors affecting the commercial and technical status of products.
Cluster Quality Manager
Valeo Snackfoods
3 2022 - 05.2024
- Coordinate the activities of the cluster Quality & Hygiene teams, necessary to maintain and improve factory standards, ensure factories are audit ready at all times.
- Serious customer complaints investigation, ensuring proper investigation of complaints and driving the process of complaint reduction at site(s).
- Leading the external Food safety and quality audits / visits by BRC, customers and local authorities.
- Monitor the cluster site’s corrective action system and for providing information regarding site(s) corrective action completion and drive improvement.
- Audit and provide leadership to the site(s) to ensure the integrity of the site(s) traceability systems, QMS, HACCP and hygiene standards.
- Carry out Gap analysis against BRC/ customer standards and share the knowledge across the cluster and support the implementation of the new requirements.
- Support the process of investigation of quality related incidents on site(s).
- Liaise with Operations and Engineering on continuous improvement projects and support any group programs.
- Responsible for completing customer KPIs and attend customer review meetings in the absence of the Cluster Technical Manager.
- Leading the Food Safety Culture improvement plan at each of the Cluster site.
Quality and Hygiene Manager
Valeo Snackfoods
08.2020 - 03.2022
- Coordinate the activities of the Quality & Hygiene teams including external contractors
- Lead the HACCP team on site and maintaining a live HACCP document
- Ensure all factory paperwork is up to date and issued in timely manner (monitoring records, recipes, packing specifications, quality standards etc.)
- Regularly audit and provides leadership to the site
- Responsible for Pest control on site and for managing activities of Pest Control contractor
- Documentation and trending of metal rejects. Root cause of the same.
- Developing and maintaining Work instructions and cleaning schedules for manufacturing and general areas (including specific instructions for changeovers, deep cleaning and overhead cleaning). Responsible for training of the same.
- Monitoring of effectiveness of cleaning through audits
- Developing and maintaining Quality Management system on site (and carrying audits against it)
- Responsible for managing of the microbiological and nutritional monitoring programme
- Responsible for validation and calibration
- Responsible for investigation of customer complaints
- Responsible for corrective action system and timely closing of all the actions
- Established Engineering works order system
- Active participation in external and customer audits and presenting required documentation. Improved all audit scores.
- Maintaining/ creating allergen, vegan, vegetarian risk assessments
Quality Assistant
Valeo Confectionery Ltd. (Tangerine Confectionery)
12.2017 - 07.2020
- Maintaining the site Packing Specification system.
- Supporting the site microbiological and nutritional sampling programme.
- Coordinating of incoming raw materials and the packaging sampling.
- Managing the glass and hard plastic register.
- Assisting with the maintenance of the internal document control systems, complaints investigation and corrective action procedures.
- Carry out internal audits and support external audits.
- Support the site pest control programme.
Hygiene Coordinator ( Interim )
Tangerine Confectionery Ltd.
09.2018 - 02.2019
- Development and maintaining cleaning instructions and cleaning records.
- Managing the laundry process on site.
- Organizing and managing the cleaning contractors to ensure that they adhere to the site Health and Safety regulations.
- Ensuring that cleaning chemicals are correctly stored, usage is monitored and safety data sheets available.
- Managing and ordering equipment for the hygiene team so they are able to carry out they duties effectively.
- Ensuring that a suitable high level cleaning and deep cleaning plan is maintained and cleaning is carried out to this plan.
Quality Assistant
Tangerine Confectionery Ltd.
12.2017 - 08.2018
- Maintaining the site Packing Specification system.
- Supporting the site microbiological and nutritional sampling programme.
- Coordinating of incoming raw materials and the packaging sampling.
- Managing the glass and hard plastic register.
- Assisting with the maintenance of the internal document control systems, complaints investigation and corrective action procedures.
- Carry out internal audits and support external audits.
- Support the site pest control programme.
Machine Operator
Tangerine Confectionery Ltd.
08.2015 - 12.2017
- Observed machine operations to verify quality and conformity of the product, stepping in to resolve issues promptly and avoid costly production errors.
- Regulated machine flow and speed and stopped and reset machine to address malfunctions.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Stocked and sorted packaging and replenished supplies, including wrapping paper, plastic sheets, boxes, cartons, ink, glue and labels to achieve consistent productivity levels.
- Sorted and weighed products after packaging to assess quality, identify defects and grade resulting items.
Shop Manager
LPP S.A. (Reserved)
05.2015 - 08.2015
- Acting Store Manager in RESERVED (clothing store chain).
- Shift management.
- Team management (50 employees, selling floor 2356 m2).
- Ensuring professional customer service.
- Keeping merchandise orderly and neat in appearance.
- Settlement of salaries, leaves of absence, worked hours.
- Creating work schedules.
- Preparation of reports.
- Managing employee documentation.
- Handling customers complaints in a professional and diplomatic way.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Trained team members in successful strategies to meet operational and sales targets.
- Employee recruitment.
Quality Control Assistant
Call Center Inter Galactica
03.2013 - 06.2015
- Listening to consultants' sales call recordings, assessment of errors.
- Mandatory knowledge of the operator's offer (Orange).
Deputy Manager
LPP S.A. (Reserved)
07.2014 - 05.2015
- Shift management and effective team leadership.
- Ensuring professional customer service.
- Keeping merchandise orderly and neat in appearance.
- Team training.
- Creating work schedules.
- Employee recruitment.
Senior Shop Assistant (Acting Deputy Shop Manager)
LPP S.A. (Reserved)
02.2014 - 07.2014
- Shift management and effective team leadership.
- Ensuring professional customer service.
- Keeping merchandise orderly and neat in appearance.
- Team training.
Senior Shop Assistant
LPP S.A. (Reserved)
02.2012 - 03.2013
- Shift management and effective team leadership.
- Ensuring professional customer service.
- Keeping merchandise orderly and neat in appearance.
- Team training.
Shop Assistant
LPP S.A. ( HOUSE)
10.2011 - 02.2012
- Shop assistant in HOUSE/ Cropp (clothing store chain).
- Direct customer service.
- Keeping merchandise orderly and neat in appearance.
Senior Shop Assistant
LPP S.A. (Reserved)
07.2011 - 10.2011
- Shift management and effective team leadership.
- Ensuring professional customer service.
- Keeping merchandise orderly and neat in appearance.
- Team training.
Shop Assistant
LPP S.A. (Reserved)
09.2009 - 07.2011
- Direct customer service.
- Keeping merchandise orderly and neat in appearance.
Education
Bachelor of Science - Biotechnology
University Of Environmental And Life Sciences
Wroclaw 08.2009 - 02.2013
Skills
- MS Office
Sage Software
IAuditor
Knowledge of BRC and customers' standards
Certification
Level 3 Food Hygiene
Hobbies
Pottery, furniture restoration
Timeline
Technical Manager
Fullers Foods
05.2024 - Current
Quality and Hygiene Manager
Valeo Snackfoods
08.2020 - 03.2022
Hygiene Coordinator ( Interim )
Tangerine Confectionery Ltd.
09.2018 - 02.2019
Quality Assistant
Valeo Confectionery Ltd. (Tangerine Confectionery)
12.2017 - 07.2020
Quality Assistant
Tangerine Confectionery Ltd.
12.2017 - 08.2018
Machine Operator
Tangerine Confectionery Ltd.
08.2015 - 12.2017
Shop Manager
LPP S.A. (Reserved)
05.2015 - 08.2015
Deputy Manager
LPP S.A. (Reserved)
07.2014 - 05.2015
Senior Shop Assistant (Acting Deputy Shop Manager)
LPP S.A. (Reserved)
02.2014 - 07.2014
Quality Control Assistant
Call Center Inter Galactica
03.2013 - 06.2015
Senior Shop Assistant
LPP S.A. (Reserved)
02.2012 - 03.2013
Shop Assistant
LPP S.A. ( HOUSE)
10.2011 - 02.2012
Senior Shop Assistant
LPP S.A. (Reserved)
07.2011 - 10.2011
Shop Assistant
LPP S.A. (Reserved)
09.2009 - 07.2011
Bachelor of Science - Biotechnology
University Of Environmental And Life Sciences
08.2009 - 02.2013
Cluster Quality Manager
Valeo Snackfoods
3 2022 - 05.2024
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