Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

Katarzyna Wilczynska

Stowupland,United Kingdom

Summary

A dynamic and friendly professional with a strong leadership style, adept at leading by example and nurturing team development. Possesses extensive experience in catering operations, customer service, and staff training, with a proven ability to discipline calmly and empathetically. Bilingual in English and Polish, with supervisory skills enhanced by barista training and a comprehensive understanding of food safety regulations. First aid certified and DBS check passed, ensuring a safe environment for all. Committed to fostering an inclusive workplace while maintaining high standards of service quality.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work history

Restaurant supervisor

Retreat East
Hemingstone, Suffolk
07.2021 - Current
  • Monitored restaurant supplies regularly, preventing sudden stock outages.
  • Promoted positive dining experience with exceptional customer service skills.
  • Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
  • Managed financial transactions accurately, safeguarding against loss or discrepancies in income.
  • Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
  • Managed inventory to avoid shortages and reduce waste.
  • Trained new staff members, leading to improved service standards.
  • Handled difficult customer situations calmly, retaining their loyalty and repeat business.
  • Managed over 50 customers per day, as well as large functions over 100 covers

Waitress

Crown, Hungry Horse
Claydon, Suffolk
06.2018 - 07.2021
  • Met special dietary requests with careful preparation and presentation of dishes.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Attended to customer's needs proactively for first-class waiting service.

Delivery driver

Domino's Pizza
Ipswich, Suffolk
10.2016 - 08.2017
  • Handled cash transactions accurately preventing discrepancies at end of day tallying.
  • Assisted in warehouse organisation to streamline packing process.
  • Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
  • Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.

Education

GCSEs - IT

Biala Podlaska College
Biala Podlaska, Poland
09.2004 - 06.2007

Certificate of Higher Education - Information Management

JPSEI
Miedzyrzec Podlaski, Poland
09.2007 - 07.2008

Skills

  • Empathetic towards staff
  • Dynamic, friendly
  • First aid certified
  • DBS check passed
  • Strong leadership style
  • Food safety regulations
  • Experience with catering operations
  • Customer Service
  • Bilingual (English, Polish)
  • Supervisory skills
  • Barista training
  • Leads by example
  • Staff training
  • Familiarity with kids' allergies
  • Nurturing instincts
  • Ability to discipline calmly

Affiliations

  • DIY, Travelling, Volunteering, Photography

Languages

English
Fluent
Polish
Native

Timeline

Restaurant supervisor

Retreat East
07.2021 - Current

Waitress

Crown, Hungry Horse
06.2018 - 07.2021

Delivery driver

Domino's Pizza
10.2016 - 08.2017

Certificate of Higher Education - Information Management

JPSEI
09.2007 - 07.2008

GCSEs - IT

Biala Podlaska College
09.2004 - 06.2007

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Katarzyna Wilczynska