Katarzyna Tomczak

Acting Accounts Deputy Manager 01/06/2022- 01/04/2023

• Overseeing team activity to ensure it is conducted in line with framework and providing leadership, guidance, and support.
• Credit control monitoring and escalation resolution.
• Review standards and improve processes, with focus on sharing best practice. Helping senior Management to develop and implement credit control procedures.
• Negotiating payment plans and settlements with customers in arrears.
• Implementing professional development of team members.
• Engaging with clients and key stakeholders on regular basis. Maintaining excellent client relationships by dealing with queries and complaints calmly and professionally.
• Developing and managing relationships with Clients to ensure their requirements are met and exceeded.
• Performing quality checks of team members work, in line with monthly audits.
• Providing incident management reporting to business, identifying type of incident and root cause.
• Managing credit card and BACS payments.
• Overseeing staff mileage payments and invoicing when necessary.
• Being in charge of petty cash and recording it.
• Setting charge rates to clients and distributing it.
• Weekly and monthly reporting.
• Overseeing separate software for E-tips/Venneu (ensuring shifts approved/invoiced correctly).
• Supervising weekly invoices and raising Access NI invoices, training invoices, cancellation fees and recruitment invoices as well as investigating and invoicing for underpayments and overpayments.
• Administrating temporary staff holidays. Payroll- handling staff P45, updating student loans and tax codes. Issuing advance payments, archiving and removing personal data, administrating SMP/SSP forms. Overseeing pension administration. Payroll End of Year duties.
• BACS and cheque Payments.
• One-one meetings with Accounts team members.
• Identified issues, analyzed information and provided solutions to problems.
• Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record.
• Led projects and analyzed data to identify opportunities for improvement.

• Managed payroll operations for a team of over 200 employees.
• Organised and carried out month-end, quarterly and year-end processes.
• Prepared monthly reports and financial statements. Was accountable for accurate reconciliation of accounts and data as required and liaison with relevant parties to resolve issues and anomalies.
• Improved credit control by sending weekly reminders on overdue invoices and ensured any high balances are reported as per company procedure.
• Reduced company's overall risk and ensured timely collection of outstanding debts. Successfully minimized the company's outstanding invoices from 90 days to 60 days and then from 60 days to 30 days, resulting in significant improvement in cash flow.
• Managed financial updates and watch lists.
• Developed process improvements to increase efficiency and productivity and presented to management for approval. Supported and participated in departmental and corporate improvement initiatives.
• Supported and guided junior members. Communicated adequately, to manage their time and tasks when completing all relevant administrative duties on time.
• Collaborated with all employees and external contacts as required.
• Ensured GDPR regulations were adhered to.
• Processed staff timesheets.
• Raised client invoices, and added Purchase Order numbers.
• Issued staff and client newsletters.
• Contributed to team success by completing jobs quickly and accurately.
• Consistently went above and beyond job requirements, regularly exceeding targets and expectations.

• Direct debits and cheques processing. Daily bank reconciliation. Month-end processing.
• Processed security deposits and dealt with security deposits refunds preparation.
• Facilitated evaluation of customer account status by maintaining accurate accounts receivable records in HiAffinity.
• Responsible for high-volume data-entry and up-dating in house systems.
• Prepared daily bank files and lodgements.
• Maintained accurate reports on daily, weekly and monthly basis.
• Processed accurately all payments onto gas customer accounts with zero errors.
• Provided resolution to all queries with customers as well as internal departments.
• Proactively managed all payment related queries through to resolution, ensuring customers were updated at all times by eliminating any payment discrepancies during case investigation.
• Actioned reports to process BACS and Cheque refunds and transfers according to policies and procedures to ensure compliance.
• Processed refunds and adjustments for 400 customer accounts with zero error during internal project.
• Met departmental training requirements to consistently improve standard of work.
• Generated account statements outlining payments and balances.

• Carried out income & expenditure reviews. Reconciliation of accounts for end of year i.e., making sure all monthly contributions were met, taking into consideration any variations and calculating dividend to creditors, changes in clients’ circumstances. Preparing annual reports and issuing to all relevant parties, ensuring accurate case notes were added.
• Processed and checked sufficient volume of cases in line with all relevant processes and consistent achievement of at least 95% accuracy.
• Delivered training in relevant processes, highlighting process improvements and communicating these to peers and management.
• Delivered on own responsibilities, as well as those of direct reports, as indicated by law, including: Compliance, Health & Safety, Data Protection, and Employment Legislation.
• Possessed extensive knowledge of Consumer Credit Counselling Services guidelines (CCCS guidelines).
• Was resolving customer queries over phone, email and letters.
• Was securely taking payments from clients over phone and setting up direct debits.