Katarzyna Starzyk
Manchester
Summary
Motivated professional with a strong background in customer service and finance, offering a diverse set of transferable skills. Detail-oriented and reliable, excelling in fast-paced environments while contributing effectively both independently and collaboratively. Proven ability to meet deadlines and perform under pressure, with a strong understanding of customer needs and a commitment to delivering high-quality service. Seeking to apply my skills and experience in a challenging role to contribute to a fast-paced organisation.
Overview
9
9
years of professional experience
Work history
Finance assistant
On the beach
Manchester
2023.09 - Current
- Establish positive relationships with customers for smooth debt collection process.
- Provide support during audits, ensuring compliance with regulations at all times.
- Update database regularly to maintain up-to-date record of all transactions.
- Negotiate payment plans suitable for clients.
- Prepare daily overdue reports using Excel.
- Manage over 50 customer calls per day.
Travel Advisor
On the Beach
Manchester
2022.03 - 2023.09
- Assisted customers via phone and live chat promptly.
- Supported clients with various inquiries, including financial advice, holiday amendments, and booking flight extras.
- Ensured data accuracy and organisation.
- Collaborated with team members while managing substantial workloads.
Administrator
Footasylum
Manchester
2021.12 - 2022.03
- Tracked and reported KPIs to assess performance metrics such as stock availability, sales, and service levels.
- Assisted managers with various tasks, enhancing skills and boosting personal productivity.
- Supported team objectives through active participation in performance evaluations.
Office Assistant
Restore Digital
Manchester
2021.04 - 2021.12
- Prepared numerous documents for scanning processes.
- Assisted in meeting daily deadlines and targets.
- Supported team efforts to streamline document management.
Picker and Packer
L'Oreal, JD Sports
Manchester
2020.06 - 2021.03
- Assisted teams in picking and packing goods to meet targets.
- Supported various warehouse duties as instructed.
- Facilitated operations to enhance workflow efficiency.
Finance Administrator
N Brown
Manchester
2019.09 - 2020.02
- Resolved customer queries and provided suitable payment plans.
- Pursued customers to ensure timely payments as per agreements.
- Utilised Excel for data management and analysis.
- Responded to customer inquiries via email and mail efficiently.
- Operated various systems including Zendesk and Microsoft Office.
Waitress/Bartender
Yard and Coop
Manchester
2017.05 - 2019.09
- Assisted guests with order placement and helped to process payments accurately.
- Delivered excellent service to support customer satisfaction.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Communicated efficiently with fellow team members.
Head Waiter
Buffalo
Manchester
2017.01 - 2017.04
- Ensured smooth operation of shifts and staff satisfaction.
- Supported staff motivation through positive engagement.
- Enhanced customer satisfaction by promptly attending to queries and requests.
Education
A-Levels - Travel And Tourism
Loreto College
Manchester2013
Courses
First Aid Course
Cabin Crew Course
Timeline
Finance assistant
On the beach
2023.09 - Current
Travel Advisor
On the Beach
2022.03 - 2023.09
Administrator
Footasylum
2021.12 - 2022.03
Office Assistant
Restore Digital
2021.04 - 2021.12
Picker and Packer
L'Oreal, JD Sports
2020.06 - 2021.03
Finance Administrator
N Brown
2019.09 - 2020.02
Waitress/Bartender
Yard and Coop
2017.05 - 2019.09
Head Waiter
Buffalo
2017.01 - 2017.04
A-Levels - Travel And Tourism
Loreto College