Katarzyna Pliszka

People

• Organise and guide Retail Assistants in my section/department with a focus on developing their skills and knowledge to provide a great customer experience
• Motivate and engage the Retail Assistants in my team with an emphasis on employee experience, wellbeing, recognition and communication
• Provide ‘in the moment’ coaching and training on the way of working with ongoing observation and feedback
• Assist with recruitment, on-boarding and development of Retail Assistants
• Support with Employee Relations queries with a view to resolving issues at the lowest possible level
• Carry out performance management activities with Retail Assistants, including absence management
• Communicate and promote Primark’s ethical, environmental and charitable initiative ‘Primark Cares’
• Manage the performance of my team through regular feedback to support a culture of continuous learning and improvement and to deliver great customer service
• Leverage the performance and potential of the team by identifying and improving talent with regular feedback
• Manage Workday effectively by responding to requests within timescales and activating system delegation to other managers in my absence

Operations / Cost Control

• Oversee gap ordering and review orders before they are placed for my section/department
• Optimise stock levels to maximise sales in your section/department, through effective use of the Stock Replenishment System (PSR)
• Manage all pricing in line with the Primark Pricing Principles guide, e.g. Monitor pricing for accuracy, check markdowns are applied and monitored, and appropriate POS are displayed
• Assist the Store Manager with the protection of people, property and premises by securing cash, stock and property. Keyholder responsibility, including availability for emergency call outs.
• Support the daily running of the store by adhering to all Primark’s policies and procedures

• Provided first-line support to KPMG Senior Managers on Microsoft Dynamics 365, SAP Concur, and SAP systems.
• Managed call and email logs in ServiceNow, ensuring timely ticket resolution and escalating complex issues to second- and third-line support.
• Supported Accounts Payable, Receivable, and Expenses teams by confirming payments, checking invoice statuses, and resolving issues.
• Generated and analyzed SAP finance reports, maintaining accurate call logs for effective call analysis.
• Trained and coached staff on finance systems, ensuring compliance with KPI and SLA targets.
• Contributed to the knowledge base, updated helpline documentation, and remained up-to-date with IT advancements and financial reporting best practices.
• System used: Microsoft Dynamics 365, SAP Concur, SAP, Microsoft Outlook, Excel, PowerPoint, SuccessFactors, Timesheet Analysis (PowerBI)

• It was a one-year secondment.
• Supported the firm’s second line of defence assurance and compliance plans for information and records management.
• Managed client assurance and audit processes, ensuring alignment with best practices and legal requirements.
• Oversaw records retention, appraisal, and disposal across current and legacy system.
• Contributed to the development and maintenance of information security policies and records management best practices.
• Identified and mitigated information risks via a central Information Risk Register.
• Delivered actionable reports, including Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs).
• Built strong relationships with internal and external stakeholders, enhancing client trust and firm reputation.

• Provided first-line support to KPMG staff on Microsoft Dynamics 365, SAP Concur, SAP systems and SuccessFactors.
• Managed call and email logs in ServiceNow, ensuring timely ticket resolution and escalating complex issues to second- and third-line support.
• Supported Accounts Payable, Receivable, and Expenses teams by confirming payments, checking invoice statuses, and resolving issues.
• Generated and analyzed SAP finance reports, maintaining accurate call logs for effective call analysis.
• Trained and coached staff on finance systems, ensuring compliance with KPI and SLA targets.
• Contributed to the knowledge base, updated helpline documentation, and remained up-to-date with IT advancements and financial reporting best practices.