Katarzyna Mlodzikowska
Portlethen
Summary
A hardworking and passionate job seeker with strong organizational skills, eagerly seeking an entry-level Accountant position. A college graduate with an HND in Accounting, committed to gaining hands-on experience. With six years of leadership experience, I leverage independent decision-making skills and sound judgment to drive company success. Ready to collaborate with teams to achieve organizational objectives. I excel at handling multiple tasks at the same time with a positive attitude and strong self-motivation. I have a keen understanding of how to organize my work and prioritize tasks effectively. I have a very strong attention to detail. Eager to acquire new skills and contribute to the company's growth.
Overview
6
6
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Customer Assistant
TESCO
1 2016 - 5 2019
- Provided exceptional customer service to a high-volume customer base by resolving issues, addressing inquiries, and furnishing product information.
- Assisted customers in product selection and troubleshooting, delivering accurate information and guidance to ensure satisfaction.
- Responded to customer queries regarding products and services, facilitated merchandise location, and promoted key items.
- Managed efficient cash register operations, while also handling the opening and merchandising of new products in visually appealing and organized displays for optimal sales promotions.
- Maintained merchandise stock by clearly labeling items.
Cleaning Manager
Servest
03.2013 - 01.2016
- Maintained adequate supplies of cleaning materials and equipment, and placed orders to maintain optimal stock levels.
- Conducted recruitment, interviews, and selection processes to onboard new staff in accordance with company policies.
- Provided training to staff on expected standards and quality of general cleaning, health and safety requirements, and equipment operation.
- Enforced safety protocols by ensuring proper equipment usage.
- Completed schedules, shift reports, and other necessary business documentation.
- Collaborated with the front desk to promptly respond to all guest requests.
- Managed orders for housekeeping supplies and guest toiletries.
- Communicated maintenance and repair needs to the maintenance staff.
- Evaluated employee performance and developed improvement plans.
Supervisor
CSG-Contract Solution
08.2011 - 03.2013
- Addressed driver communications and provided necessary data to drivers.
- Collaborated closely with personnel, customers, and contractors to resolve issues.
- Managed labor assignments and equipment allocations to meet transportation, operational, and production goals.
- Motivated workers to achieve exceptional performance through the implementation of new strategies.
- Completed schedules, shift reports, and other essential business documentation.
- Provided training and mentoring to all new personnel to enhance the quality of service and performance.
- Maintained adequate supplies of cleaning materials and equipment, and placed orders to maintain optimal stock levels.
Team Leader
Ask Restaurant
11.2009 - 06.2011
- Excellent service to customers, effectively increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of the service team, delegated tasks, and trained new staff.
- Supervised food presentation and plating to enhance visual appeal.
- Controlled food costs and managed inventory. Controlled expenses and increased profitability by managing food and labor costs.
Education
Higher National Diploma - Accounting
NESCOL College
Aberdeen 08.2019 - 07.2020
Higher National Certificate - Accounting
NESCOL College
Aberdeen 08.2018 - 07.2019
National Certificate - Business
NESCOL College
Aberdeen 08.2017 - 07.2018
Cambridge English Entry Level Certificate - ESOL International
NESCOL College
Aberdeen 08.2016 - 07.2017
Skills
Superior attention to detail
Employee training and development
Mail handling
Social media knowledge
Scheduling and calendar management
Verbal and written communication
Organization and planning
Report writing
Supply ordering
Keyboarding skills
Spreadsheet development
Problem-solving
Self-motivated and able to prioritize work
Work as a part of team
Friendly and Helpful
Sage 50 Accounting Software
Accounting and bookkeeping
Accounts Payable
Accounts Payable
Multitasking Abilities
Certification
ECDL Certificate in IT User Skills
Timeline
Higher National Diploma - Accounting
NESCOL College
08.2019 - 07.2020
ECDL Certificate in IT User Skills
10-2018
Higher National Certificate - Accounting
NESCOL College
08.2018 - 07.2019
National Certificate - Business
NESCOL College
08.2017 - 07.2018
Cambridge English Entry Level Certificate - ESOL International
NESCOL College
08.2016 - 07.2017
Cleaning Manager
Servest
03.2013 - 01.2016
Supervisor
CSG-Contract Solution
08.2011 - 03.2013
Team Leader
Ask Restaurant
11.2009 - 06.2011
Customer Assistant
TESCO
1 2016 - 5 2019