Katarzyna Mlodzikowska
Portlethen
Summary
A hardworking and passionate job seeker with strong organizational skills, eagerly seeking an entry-level Accountant position. A college graduate with an HND in Accounting, committed to gaining hands-on experience. With six years of leadership experience, I leverage independent decision-making skills and sound judgment to drive company success. Ready to collaborate with teams to achieve organizational objectives. I excel at handling multiple tasks at the same time with a positive attitude and strong self-motivation. I have a keen understanding of how to organize my work and prioritize tasks effectively. I have a very strong attention to detail. Eager to acquire new skills and contribute to the company's growth.
Overview
6
6
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Customer Assistant
TESCO
1 2016 - 5 2019
- Provided exceptional customer service to a high-volume customer base by resolving issues, addressing inquiries, and furnishing product information.
- Assisted customers in product selection and troubleshooting, delivering accurate information and guidance to ensure satisfaction.
- Responded to customer queries regarding products and services, facilitated merchandise location, and promoted key items.
- Managed efficient cash register operations, while also handling the opening and merchandising of new products in visually appealing and organized displays for optimal sales promotions.
- Maintained merchandise stock by clearly labeling items.
Cleaning Manager
Servest
03.2013 - 01.2016
- Maintained adequate supplies of cleaning materials and equipment, and placed orders to maintain optimal stock levels.
- Conducted recruitment, interviews, and selection processes to onboard new staff in accordance with company policies.
- Provided training to staff on expected standards and quality of general cleaning, health and safety requirements, and equipment operation.
- Enforced safety protocols by ensuring proper equipment usage.
- Completed schedules, shift reports, and other necessary business documentation.
- Collaborated with the front desk to promptly respond to all guest requests.
- Managed orders for housekeeping supplies and guest toiletries.
- Communicated maintenance and repair needs to the maintenance staff.
- Evaluated employee performance and developed improvement plans.
Supervisor
CSG-Contract Solution
08.2011 - 03.2013
- Addressed driver communications and provided necessary data to drivers.
- Collaborated closely with personnel, customers, and contractors to resolve issues.
- Managed labor assignments and equipment allocations to meet transportation, operational, and production goals.
- Motivated workers to achieve exceptional performance through the implementation of new strategies.
- Completed schedules, shift reports, and other essential business documentation.
- Provided training and mentoring to all new personnel to enhance the quality of service and performance.
- Maintained adequate supplies of cleaning materials and equipment, and placed orders to maintain optimal stock levels.
Team Leader
Ask Restaurant
11.2009 - 06.2011
- Excellent service to customers, effectively increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of the service team, delegated tasks, and trained new staff.
- Supervised food presentation and plating to enhance visual appeal.
- Controlled food costs and managed inventory. Controlled expenses and increased profitability by managing food and labor costs.
Education
Higher National Diploma - Accounting
NESCOL College
Aberdeen 08.2019 - 2020.07
Higher National Certificate - Accounting
NESCOL College
Aberdeen 08.2018 - 2019.07
National Certificate - Business
NESCOL College
Aberdeen 08.2017 - 2018.07
Cambridge English Entry Level Certificate - ESOL International
NESCOL College
Aberdeen 08.2016 - 2017.07
Skills
Superior attention to detail
undefinedCertification
ECDL Certificate in IT User Skills
Timeline
Higher National Diploma - Accounting
NESCOL College
08.2019 - 2020.07
ECDL Certificate in IT User Skills
10-2018
Higher National Certificate - Accounting
NESCOL College
08.2018 - 2019.07
National Certificate - Business
NESCOL College
08.2017 - 2018.07
Cambridge English Entry Level Certificate - ESOL International
NESCOL College
08.2016 - 2017.07
Cleaning Manager
Servest
03.2013 - 01.2016
Supervisor
CSG-Contract Solution
08.2011 - 03.2013
Team Leader
Ask Restaurant
11.2009 - 06.2011
Customer Assistant
TESCO
1 2016 - 5 2019
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