Katarzyna McDermott
Coatbridge,United Kingdom
Summary
Accomplished professional with expertise in lounge operations management and a strong background in food service. Demonstrates exceptional people management efficiency, leading to improved staff performance evaluations and optimised payroll and scheduling processes. Skilled in stock level monitoring, staff leadership, and ensuring health and safety compliance. Proficient in HR and recruitment, with a focus on fostering a productive work environment. Committed to leveraging skills to enhance operational efficiency and drive team success.
Experienced Lounge Manager recognised for creating welcoming and luxurious environment. Transformed customer service standards, leading to higher guest satisfaction and repeat visits. Successfully managed and trained teams, implementing new procedures to streamline operations and enhance overall efficiency.
Overview
1
1
Certification
2
2
years of post-secondary education
19
19
years of professional experience
Work history
British Airways Lounge Manager
BaxterStorey
Glasgow
2013.09 - Current
- Increased customer satisfaction by delivering high levels of customer service.
- Trained employees regularly in order to maintain excellent service standards.
- Responded promptly to customer complaints, consistently achieving resolution and satisfaction.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
General Manager
BaxterStorey
Glasgow, Lancashire
2010.02 - 2013.08
- Ensured client satisfaction by maintaining high standards in food quality and presentation.
- Enhanced team efficiency with consistent training programmes.
- Worked on budgeting and forecasting to control financial resources effectively.
- Managed all aspects of kitchen operations, ensuring smooth workflow.
- Developed seasonal menus for diverse events, leading to positive feedback.
- Upheld hygiene and safety regulations through regular checks and audits.
- Reviewed customer feedback regularly, making necessary improvements in service quality.
- Hired and managed catering staff to perform best practices and quality standards.
- Handled day-to-day scheduling, ordering food and planning events to support catering logistics.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
General assistant
BaxterStorey
Glasgow
2007.02 - 2010.01
- Provided excellent customer service, ensuring guest satisfaction.
- Collaborated with other team members for smooth catering operations during events.
- Cleaned preparation areas thoroughly to avoid cross-contamination.
- Collected, washed and sanitised dishes and cooking utensils.
Education
Bachelor of Science - Political Science
Panstwowa Wyzsza Szkola Zawodowa im. Stanislawa Staszica
Pila, Poland 2003.09 - 2005.08
SCQF Level 8 - Hospitality
SCD-LEARN
Glasgow 2026.03 -
Skills
- Lounge operations management
- People management efficiency
- Staff performance evaluations
- Payroll and scheduling
- Food service background
- Stock level monitoring
- Staff leadership
- Health and Safety Compliance
- HR and recruitment
Affiliations
- Scuba Diving
Certification
Driving Licence
References
References available upon request.
Timeline
SCQF Level 8 - Hospitality
SCD-LEARN
2026.03 -
British Airways Lounge Manager
BaxterStorey
2013.09 - Current
General Manager
BaxterStorey
2010.02 - 2013.08
General assistant
BaxterStorey
2007.02 - 2010.01
Bachelor of Science - Political Science
Panstwowa Wyzsza Szkola Zawodowa im. Stanislawa Staszica
2003.09 - 2005.08