Katarzyna Hrycyk

Lead and motivate operational teams to achieve productivity, service and performance targets.
Oversee daily depot operations, including warehouse, sorting, dispatch and driver performance.
Ensure 100% vehicle allocation and monitor electric Lite van utilisation against the 10% target.
Manage staffing levels, workforce planning and resource allocation against SPR requirements.
Monitor KPIs,identifying areas for improvement.
Coordinate operational wave planning to maximise efficiency and ensure timely dispatch.
Work with senior management to drive improvements, maintain compliance and deliver business objectives.

• Key Skills – Assistant Manager | Restaurant
  Supported the restaurant manager with daily operations and business performance.
  Supervised, motivated and coordinated front-of-house and kitchen staff.
  Ensured excellent customer service and handled customer complaints professionally.
  Managed staff rotas, shift planning and workload distribution.
  Maintained food hygiene, health and safety standards.
  Managed cash handling, payments and daily reports.
  Resolved operational issues and ensured smooth restaurant operations.

• Key Skills – Team Leader | Hermes(Evri)
  Supervised and managed the night shift team, ensuring productivity and performance.
  Monitored parcel sorting to maintain accuracy and operational standards.
  Oversaw GOH parcel handling, sorting and processing.
  Resolved operational issues and maintained smooth workflow.
  Managed workloads to meet deadlines and targets.