Katarzyna Grell
Rushden,Northamptonshire
Summary
Accomplished professional with extensive expertise in product development and regulatory compliance. Demonstrates leadership excellence in stock and financial management, with a proven track record in payroll budgeting and P&L management. Skilled in enhancing customer experience and building strong customer relationships, while ensuring adherence to health and safety regulations. Adept at staff training and development, sales and labour forecasting, and back-of-house management. Committed to driving customer care improvements and achieving organisational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Deputy general manager
Brunning and Price
Tring, Hertfordshire
2024.11 - Current
- Assisted in managing budgeting processes to achieve cost-efficiency goals.
- Supported a positive work environment by promoting teamwork and collaboration.
- Coordinated staff training programmes to enhance performance standards.
- Handled high-stress situations with calmness to mitigate potential conflicts.
- Led team meetings to encourage morale and improve communication.
- Achieved high client satisfaction through exemplary customer service skills.
- Facilitated regular audits to maintain regulatory compliance.
- Assisted in managing supply chain logistics to ensure timely delivery of products.
- Supported general manager in achieving or surpassing annual financial targets consistently.
- Monitored health and safety procedures to ensure compliance with regulations.
- Maintained smooth-running operations by delegating tasks according to staff abilities.
Deputy general manager/ Holding general manager
The Grand Junction Arms - Oakman Inns
Tring, Hertfordshire
2022.02 - 2024.11
- Directed budgeting processes to achieve significant cost-efficiency goals.
- Oversaw daily operations to ensure alignment with organisational objectives.
- Managed crisis situations effectively through strategic planning and execution.
- Cultivated high-performing teams to successfully reach organisational objectives.
- Implemented financial controls that enhanced overall profitability.
- Established a positive work environment that fostered staff morale and productivity.
- Supervised all aspects of daily operations to ensure optimal organisational performance.
- Ensured compliance with industry regulations at all times.
- Developed robust HR policies and procedures to improve staff retention.
- Achieved high levels of customer satisfaction through ongoing feedback and improvement initiatives.
- Recruited and guided senior staff to deliver clear and measurable results.
Food and beverage assistant
TABU Olga Mikolajczyk
Ostrzeszów, Pland
2020.09 - 2021.10
- Boosted awareness of daily specials, supporting sales growth.
- Delivered high-quality customer service by swiftly addressing diners' needs.
- Adopted waste-reduction strategies to conserve resources.
- Guided new team members to enhance staff competence.
- Worked jointly with kitchen staff to accelerate order delivery.
Assistant manager
The Paper Mill - Fullers
Hemel Hempstead, Hertfordshire
2018.05 - 2020.03
- Achieved streamlined financial and operational data management, improving budgeting and planning processes.
- Enhanced team performance by effectively managing hiring, training, and professional growth of 20 employees.
- Ensured compliance and boosted staff and customer wellbeing through rigorous hygiene, health, and safety training.
- Secured efficient back-of-house operations with accurate record-keeping and inventory management.
- Implemented innovative classification systems for effective archive management.
- Maximised profitability by adeptly controlling payroll, orders, and associated costs.
Assistant manager
The Fox and Goose Hotel - Fullers
London
2014.05 - 2018.05
- Achieved seamless shift transitions by executing precise cash float counts and bank deposits.
- Enhanced customer loyalty through outstanding service, reinforcing company brand identity.
- Fostered customer confidence by listening to concerns and delivering constructive feedback.
- Informed guests about product quality, value, and style, boosting overall customer experience.
- Resolved customer issues efficiently, both in-person and via phone, increasing satisfaction ratings.
- Secured top retail talent through effective recruitment, hiring, and development strategies.
- Created visually stimulating displays that attracted customers and improved sales performance.
Education
Diploma of Higher Education - International Tourism and Recreation
WSB WROCLAW
Wroclaw, Poland Skills
- Product development knowledge
- Knowledge of regulatory compliance
- Leadership excellence
- Stock management
- Financial management
- Payroll budgeting
- Customer experience improvement
- Back-of-house management
- Customer care
- P&L management
- Staff training and development
- Sales and labour forecasting
- Health and Safety regulations
- Customer relationship building
Languages
English
Fluent
Polish
Native
Certification
Emergency First Aid at Work L3
Driving Licence
Timeline
Deputy general manager
Brunning and Price
2024.11 - Current
Deputy general manager/ Holding general manager
The Grand Junction Arms - Oakman Inns
2022.02 - 2024.11
Food and beverage assistant
TABU Olga Mikolajczyk
2020.09 - 2021.10
Assistant manager
The Paper Mill - Fullers
2018.05 - 2020.03
Assistant manager
The Fox and Goose Hotel - Fullers
2014.05 - 2018.05
Diploma of Higher Education - International Tourism and Recreation
WSB WROCLAW