Katarzyna Gray
Mitcham
Summary
I am highly organized, dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Bilingual, hardworking, loyal, ready to join my next team. Skilled Customer Service Advisor with relevant work history in customer-focused environments. Proven ability to manage customer queries, find solutions and maintain high levels of service quality. Strengths include effective communication, problem-solving skills and adaptability. Previous roles demonstrate significant impact on improving customer satisfaction rates and building strong client relationships.
Overview
24
24
years of professional experience
Work History
Customer Service Advisor -Ferrero
Ventrica
02.2024 - 03.2024
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Answered customer calls, emails, promptly and courteously.
- Identified customer needs and offered solutions to enhance the customer experience.
- Collaborated with other departments to ensure quality service delivery for customers.
- Consulted with customers regarding needs and addressed concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Luxury Brand Ambassador
Ventrica
10.2023 - 01.2024
- Provided customer service support during promotional events or when needed.
- Conversed with customers to share information about products and services.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Engaged with customers, making sure customers are at the heart of every conversation.
- Product information and answering queries via chats, phone calls, or emails.
- Making sure the customer is happy with the service received.
Store Manager
Starbucks coffee company
London
11.2004 - 06.2020
- Prepared reports regarding sales volumes, merchandising and staff matters
- Advised customers on purchases and encouraged them to buy products when appropriate
- Answered customer queries, demonstrated how items worked, and directed customers to products
- Applied commercial skills to meet sales and cost budgets
- Coordinated the work schedules of employees to ensure the store was adequately staffed
- Ensured sales targets were achieved while keeping operating costs within a set budget
- Ensured the team delivered excellent customer service on a consistent basis
- Resolved customer complaints and promoted excellent customer service
- Met operational expectations by implementing and maintaining high retail standards
- Hired, trained and motivated sales staff
- Opened and secured the store, setting alarms at the end of the working day
- Maintained sufficient inventory and ordered merchandise when required
- Supervised and coordinated staff activities by delegating and distributing tasks
- Authorised payments by cheque and the return of merchandise according to strict company procedure
- Ensured the store was kept clean and tidy to high standards
- Issued sales receipts and gave correct change to customers
- Maintained ample supplies of change, wrapping and other materials used at the checkout
- Entered an item's price into the cash register by using an electronic barcode scanner or manually using the register's keypad
- Provided friendly, professional and efficient customer service at all times
- Counted and recorded money received and balanced it against the cash register's sales records
- Assisted with other duties in the store when required
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct
- Enjoy being involved with charities and participating in fundraising events
- Enjoy biking, swimming, and riding a bike
Customer Care Assistant
McDonalds
Wimbledon
11.1999 - 02.2004
- Greeted customers in a friendly and professional manner.
- Assisted customers with queries, complaints or requests for information.
- Provided product knowledge to customers upon request.
- Resolved customer inquiries quickly and efficiently.
Education
AAT1 And AAT2 - Accounting
Lambeth College
Clapham 09-2016
High School Diploma -
High School of Economics
Bydgoszcz06-1997
Skills
- Bilingual
- Organized
- Dedicated to customer satisfaction
- Excellent communication
- Team player
- Retail standards maintenance
- Customer service excellence
- Customer Relations
Hobbies and Interests
- Charity involvement
- Fundraising events
- Biking
- Swimming
Timeline
Customer Service Advisor -Ferrero
Ventrica
02.2024 - 03.2024
Luxury Brand Ambassador
Ventrica
10.2023 - 01.2024
Store Manager
Starbucks coffee company
11.2004 - 06.2020
Customer Care Assistant
McDonalds
11.1999 - 02.2004
AAT1 And AAT2 - Accounting
Lambeth College
High School Diploma -
High School of Economics
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