Katarzyna Emanowicz-Smielak
Inverness,United Kingdom
Summary
Accomplished accounting professional with expertise in advanced accounting techniques and financial software mastery. Demonstrates proficiency in balance sheet preparation, financial reporting accuracy, and cash flow management. Skilled in ledger maintenance, credit control, and accounts payable, receivable, general ledger accounting. Adept at utilising Microsoft Excel for comprehensive financial analysis. Committed to enhancing client relations and ensuring precise financial operations.
Friendly and approachable individual committed to improving and streamlining financial processes within organisations. Committed to keeping accurate financial records by monitoring accounts payable and receivable statuses. Excellent communicator, developing rapport across all levels of business to maintain clear, concise information into accounting team.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Dedicated Administrator highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
20
20
years of professional experience
10
10
years of post-secondary education
Work history
Senior finance assistant
Kingsmills Hotel Group
Inverness, Highland
2005.08 - Current
- Supervising tasks of the finance department and liaising with other departments to provide accuracy of financial procedures and best customer service
- Managing financial reports to ensure accuracy and compliance with regulations.
- Preparing comprehensive financial reports for board meetings.
- Improved cash flow management by implementing robust forecasting procedures.
- Coordinating payment processing, reducing late fees and penalties.
- Liaising with auditors during annual audit, ensuring smooth operation.
- Transformed invoicing system by integrating new software solution into workflow.
- Analysing financial data for business development opportunities.
- Investigating discrepancies in financial statements, rectifying errors promptly.
- Leading team in monthly close process to meet strict deadlines.
- Enhancing internal control systems for better financial risk management.
- Entering transactions into internal databases.
- Preparing bank deposits, checking and correcting any errors.
- Reviewing customer invoices for accuracy and posting information to general ledger.
- Answering member calls regarding accounts and made necessary adjustments and payments.
- Analysing financial information to identify discrepancies.
- Safeguarding sensitive financial data in alignment with security protocols.
- Verifying accounting records, following up outstanding transactions.
- Distributing invoices, answering payee queries and communicating deadlines.
- Organising physical documentation of financial records in required formats and according to proper bookkeeping principles.
- Applying accounting and bookkeeping knowledge to identify areas of weakness and opportunities for improvement in financial systems.
- Managing six corporate bank accounts - bank reconciliations, posting payments, periodic checks for accuracy and errors.
- Overseeing work of junior accounting assistants and bookkeeping clerks handling extensive business financial information.
- Using sound practices in information security to protect confidential business and financial information from loss or manipulation.
- Training of new and existing staff, including financial procedures to members of reception and reservations teams
- Providing cover for other members of the finance team in their absence
Front office manager
Kingsmills Hotel Group
Inverness, Highland
2015.06 - 2019.05
- Boosted guest loyalty with excellent service delivery.
- Upheld high levels of cleanliness and organisation in front office area.
- Handled administrative tasks, including filing reports and managing mail-ensured smooth running of front office operations.
- Oversaw financial transactions at front desk, maintaining accuracy and integrity at all times.
- Managed room bookings, resulting in smooth check-in and check-out processes.
- Cultivated professional environment through effective staff management.
- Trained new staff members to uphold service standards.
- Attended to special requests from guests, ensuring their needs were met satisfactorily.
- Liaised with different departments, ensuring seamless communication.
- Implemented new procedures for increased productivity within the team.
- Handled reservation enquiries effectively, providing accurate information to potential guests.
- Provided leadership and guidance to front office team members, fostering a cooperative work environment.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
- Delivered new hire training and mentored established staff on processes and procedures.
- Designed strategic schedules, rotas and workloads to promote productivity.
- Set office policies and procedures to keep team members coordinated.
- Enforced clerical team compliance with industry best practices and internal policies.
- Directed team in producing diverse work with word processing and desktop publishing applications.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Coordinated work of 8 clerical team members to consistently meet office needs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
Wedding & events coordinator
Kingsmills Hotel Group
Inverness, Highland
2012.04 - 2015.05
- Developed contingency plans to handle any unforeseen circumstances during events.
- Handled logistical issues promptly on the day of the event.
- Facilitated coordination between different vendors on the day of the event.
- Streamlined communication between all parties involved in the event planning process.
- Managed client meetings and consultations to understand event requirements.
- Addressed client queries effectively, resulting in increased customer satisfaction.
- Supervised setup and breakdown of events ensuring timely completion.
- Negotiated contracts with vendors, securing best prices for clients.
- Coordinated all aspects of weddings, ensuring smooth running of events.
- Managed large-scale events from initial planning to successful completion.
- Obtained client feedback to determine improvements for future events.
Interpreter
Elite Linguists Interpreting Services
Inverness, Highland
2006.06 - 2013.03
- Offered consecutive interpreting during business negotiations, fostering better rapport among parties.
- Aided social workers in communicating with non-English speaking clients; improved service delivery.
- Proofread and edited translated documents to enhance their accuracy and readability.
- Streamlined communication during teleconferences with expertise in over-the-phone interpreting.
- Translated legal documents.
- Provided simultaneous interpretation to ensure uninterrupted flow in courts, schools, police, NHS and social services
- Managed conversational flow without dominating or intruding.
- Provided parties with clear and exact translation of written materials and interpretation of verbal conversations.
- Displayed neutrality towards client and limited English speaker to maximise impartiality and non-interference.
Assistant front office manager
Kingsmills Hotel Group
Inverness, Highland
2005.08 - 2012.03
- Trained new staff members for improved team performance.
- Ensured hotel policies were adhered to by all guests for secure environment.
- Handled all front desk responsibilities professionally for seamless operations.
- Coordinated hotel bookings, enhancing room utilisation.
- Executed administrative tasks meticulously, easing office management duties.
- Fostered positive work atmosphere, boosting employee morale and productivity.
- Managed daily operations to ensure smooth workflow.
- Increased efficiency through effective scheduling of front office staff.
- Worked closely with other departments to enhance overall service quality.
- Improved quality of service, ensuring current staff knowledge of hotel products, services and policies at all times.
- Managed complaint resolution process, employing investigation and creative problem-solving skills to ensure positive guest outcomes.
- Constantly exceeded customer satisfaction targets by reviewing comment cards and implementing corrective action plans.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Designed strategic schedules, rotas and workloads to promote productivity.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
- Input current metrics into tracking documents and spreadsheets and prepared reports.
- Identified skills gaps and arranged relevant training to upskill clerical team.
- Directed team in producing diverse work with word processing and desktop publishing applications.
- Enforced clerical team compliance with industry best practices and internal policies.
- Instructed employees in company policies and procedures, maximising compliance and consistency.
- Oversaw recruitment for clerical staff, accounting and operations teams.
- Built strong relationships with clients for repeat business.
- Delivered high-quality customer service, resulting in increased loyalty.
Interpreter
Arnold Clark
Inverness, Highland
2007.06 - 2008.10
- Translated legal documents, contributing to successful international litigation cases.
- Assisted expatriate employees with document translations, easing their transition process into new roles coming from Poland.
- Proofread and edited translated documents to enhance their accuracy and readability.
- Offered consecutive interpreting during business negotiations, fostering better rapport among parties.
- Conducting lessons to teach English to new recruited agency employees
Education
Master of Business Administration - Economics
University of Economics
Wroclaw, Poland 1998.09 - 2003.06
Bachelor of Business Administration - Hotel and Tourism Management
Vocational College
Pionki, Poland 1993.09 - 1998.06
Skills
- Advanced accounting techniques
- Balance sheet preparation
- Financial reporting accuracy
- Financial software mastery
- Cash flow management
- Financial analysis
- Ledger maintenance
- Credit control
- Microsoft Excel
- Accounts payable, receivable, general ledger accounting
- Client relations
Affiliations
- Reading, watching movies, spending time with family
Languages
English
Fluent
Polish
Native
French
Intermediate
References
References available upon request.
Timeline
Front office manager
Kingsmills Hotel Group
2015.06 - 2019.05
Wedding & events coordinator
Kingsmills Hotel Group
2012.04 - 2015.05
Interpreter
Arnold Clark
2007.06 - 2008.10
Interpreter
Elite Linguists Interpreting Services
2006.06 - 2013.03
Senior finance assistant
Kingsmills Hotel Group
2005.08 - Current
Assistant front office manager
Kingsmills Hotel Group
2005.08 - 2012.03
Master of Business Administration - Economics
University of Economics
1998.09 - 2003.06
Bachelor of Business Administration - Hotel and Tourism Management
Vocational College
1993.09 - 1998.06