KATARZYNA CLIBERY
Eastham
Summary
Customer Service and Administrative Professional with over five years of experience in logistics and travel sectors. Expertise in managing complex inquiries and coordinating international freight shipments. Proven track record of delivering exceptional client support through various communication channels. Detail-oriented and organized, committed to ensuring high levels of client satisfaction.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Customer Service Advisor
Transglobal Express Ltd
Bromborough, Wirral
03.2019 - 07.2025
- Primary point of contact for clients, providing up to date shipment status and resolving queries or delays efficiently.
- Responding to customer enquiries and complaints via phone, email and live chat, resolving issues quickly and professionally to ensure high levels of client satisfaction.
- Coordinating international and domestic freight shipments from booking to delivery, ensuring compliance with customs regulations and client requirements.
- Preparing shipping documentation including commercial invoices and packing lists, while ensuring accuracy and regulatory compliance.
- Built strong relationships with regular customers by understanding their needs and offering tailored solutions or service recommendations.
- Maintaining accurate customer records and communications using internal systems and tracking tools.
Admin Executive
HolidayGems Ltd
05.2016 - 03.2019
- Provided administrative support to the sales and operations teams, ensuring smooth coordination of holiday bookings, itineraries, and client communications.
- Handled customer enquiries via phone and email, offering prompt assistance on bookings, travel packages, travel extras, cancellations and amendments.
- Resolved customer issues promptly and empathetically, including complaints, missed transfers, or booking errors, ensuring high levels if satisfaction and repeat business.
- Maintained and updated client databases, travel documentation, and internal records with high attention to detail.
- Prepared and processed invoices, travel confirmations, and vouchers ensuring accuracy and timely delivery to clients and suppliers.
- Coordinated with travel partners, hotels and tour operators to confirm reservations, request special services and manage last minute changes.
Crew Member
McDonald's
Cheshire Oaks
02.2015 - 05.2016
- Delivered excellent customer service in a fast-paced environment, ensuring each guest had a positive dining experience.
- Took and processed orders accurately using point of sale systems and handled cash and card payments.
- Prepared and served food and beverages in line with company quality, hygiene and safety standards.
- Maintained cleanliness of the dining area, front counter, and kitchen to meet health and safety regulations.
- Handled customer complaints professionally and resolved issues quickly to ensure satisfaction and repeat visits.
- Worked as part of a team to meet daily service targets.
Education
Level 3 Extended Diploma - Travel & Tourism
West Cheshire College
09.2013 - 07.2015
Level 2 Diploma - Business Administration
HolidayGems Apprenticeship
05.2016 - 12.2016
GCSEs -
Ellesmere Port Catholic High School
02.2010 - 06.2013
Skills
- Customer Service & Client Relations
- Freight & Customs Documentation
- Office Administration & Multi-Channel Communication
- Microsoft Office Suite
- Full UK Driving Licence
Custom
Health and fitness enthusiast - regularly attend gym sessions and fitness classes.
Languages
Polish
Native
Affiliations
Passionate about maintaining an active lifestyle through regular gym workouts, strength training and outdoor activities such as walking and hiking.
Regularly engage in self-improvement through goal-setting and fitness tracking, applying the same discipline in professional setting.
Timeline
Customer Service Advisor
Transglobal Express Ltd
03.2019 - 07.2025
Level 2 Diploma - Business Administration
HolidayGems Apprenticeship
05.2016 - 12.2016
Admin Executive
HolidayGems Ltd
05.2016 - 03.2019
Crew Member
McDonald's
02.2015 - 05.2016
Level 3 Extended Diploma - Travel & Tourism
West Cheshire College
09.2013 - 07.2015
GCSEs -
Ellesmere Port Catholic High School
02.2010 - 06.2013
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