Katarzyna Borowska
London
Summary
Dedicated professional with expertise in cabin preparation and VIP support services, known for punctuality, reliability, and a passion for travel. Demonstrates calmness under duress, empathy, and effective listening skills. Possesses a flexible approach and professional demeanour, with a strong understanding of the hospitality industry, including room inspection, linen care, housekeeping techniques, and cleaning procedures. Committed to delivering exceptional service while aspiring to further enhance skills within the hospitality sector.
Seasoned Supervisor skilled in team leadership and operational improvements. Excel at boosting team morale and productivity through clear communication and positive reinforcement. Successfully implemented process changes that streamlined workflow and enhanced customer satisfaction.
Overview
11
11
years of professional experience
Work history
Supervisor
Opago
London
08.2021 - Current
- Oversaw tracking of housekeeping concerns.
- Identified issues within property and reported them.
- Provided constructive feedback to staff for improved performance levels.
- Led team meetings, ensured clear communication amongst all members.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Coordinated with other supervisors to maintain consistency across shifts.
- Assisted in the recruitment process for hiring quality staff members.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Fostered a positive work culture to boost employee morale.
- Ensured smooth operations with regular maintenance checks.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Observed worker activities to assess safety compliance and identify enforcement gaps.
- Coordinated activities for team of various manufacturing workers.
Stores operative
Boots UK
London
03.2020 - 06.2021
- Utilised warehouse equipment safely to facilitate faster loading and unloading of goods.
- Maintained cleanliness and organisation within store area, contributing to a safer work environment.
- Packed items securely to prevent damage during transportation process.
- Facilitated safe working environment by adhering to all safety guidelines and procedures.
- Streamlined product retrieval process, increased speed of order fulfilment.
- Helped improve team productivity by providing support to fellow operatives whenever needed.
- Improved operation efficiency with consistent use of handheld scanning devices.
- Demonstrated adherence to company policies at all times, promoted positive brand image.
- Conducted regular checks on goods received, ensured alignment with purchase orders.
- Achieved efficient inventory management by regularly maintaining and updating stock records.
- Handled customer queries promptly; improved overall customer satisfaction rate.
- Managed daily dispatch schedules, ensuring timely deliveries of customer orders.
- Loaded and unloaded delivery vehicles efficiently whilst observing proper handling techniques.
- Assisted in reducing stock discrepancies for improved accuracy in inventory management.
Housekeeping
Anita Cleaning Services
London
01.2019 - 02.2020
- Collaborated closely with other departments like housekeeping and maintenance to ensure seamless operations.
- Inspected [Number] finished rooms per day to maintain first-class housekeeping standards.
- Maintained a clean, safe environment with regular housekeeping tasks.
- Assisted in the improvement of housekeeping processes for better efficiency.
- Recruited skilled professionals to build a competent housekeeping team.
- Assisted Housekeeping during peak seasons, ensuring smooth workflow under pressure.
- Responded swiftly to emergency situations requiring immediate cleanup to minimise disruption.
- Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Worked quickly to complete cleaning within allotted timeframes.
- Monitored cleaning supplies and ordered more when necessary.
Shop assistant
Bulka z Maslem
London
02.2017 - 02.2018
- Assisted customers in finding desired items to enhance their shopping experience.
- Built rapport with frequent shoppers to foster loyal customer base.
- Conducted price checks at request of customers for clear communication on cost.
- Assisted in inventory counts, maintaining accurate records.
- Managed stock levels on shop floor for continuous product availability.
- Collaborated effectively with team members during busy periods.
- Promoted sales and special promotions to increase store revenue.
- Improved product visibility with strategic shelf arrangements.
- Greeted every customer warmly, promoting friendly atmosphere.
- Handled cash register efficiently, ensuring accurate transactions.
- Communicated effectively with suppliers on delivery schedules, ensuring timely replenishments.
Receptionist
Hotel Turystyczny
Bialystok , Poland
03.2015 - 03.2017
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Maintained accurate logs of visitor entries for security purposes.
- Assisted with administrative tasks, improving overall functionality of the office.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Managed phone calls, resulting in effective communication flow within the company.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Maintained an organised reception area for a professional business environment.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Took and communicated messages to minimise interruptions to staff workflows.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Admitted guests into buildings to control site access.
- Handled office petty cash and maintained flawless records.
Education
Bachelor of Business Administration - Economics
University Of Bialystok
Bialystok, Poland 09.2012 - 07.2016
Certificate of Higher Education - Buisness and Management
Buckinghamshire New University
Wycombe 06.2023 -
Skills
- Cabin preparation expertise
- VIPs support services
- Punctuality and reliability
- Passionate about travel
- Calm under duress
- Empathy and compassion
- Effective listening
- Flexible approach
- Professional demeanour
- Room inspection
- Linen care understanding
- Housekeeping techniques
- Understanding of hospitality industry
- Knowledge of cleaning procedures
Affiliations
- art
- music
- gym
- travel
Languages
English
Upper intermediate
Polish
Native
Timeline
Certificate of Higher Education - Buisness and Management
Buckinghamshire New University
06.2023 -
Supervisor
Opago
08.2021 - Current
Stores operative
Boots UK
03.2020 - 06.2021
Housekeeping
Anita Cleaning Services
01.2019 - 02.2020
Shop assistant
Bulka z Maslem
02.2017 - 02.2018
Receptionist
Hotel Turystyczny
03.2015 - 03.2017
Bachelor of Business Administration - Economics
University Of Bialystok
09.2012 - 07.2016