Summary
Overview
Work history
Education
Skills
Affiliations
Languages
References
Timeline
Generic
Katarzyna Belazi

Katarzyna Belazi

Orpington,Kent

Summary

Hardworking kitchen team member always ready to assist with diverse needs. Helps keep kitchen clean, stocked and organised for fast-paced demands. Trained in health, safety and best practices for kitchen support. Service-focused hospitality professional ready to help others and meet customer needs. Understands kitchen processes, food service standards and safety requirements.

Overview

23
23
years of professional experience
1
1
year of post-secondary education

Work history

Administrative office assistant

Belo Analytics
Orpington, London
04.2017 - Current
  • Manage correspondence and communication
  • Maintain filing systems to ensure easy access to important documents.
  • Maintain office supplies inventory, ensuring availability of essential materials for daily tasks.
  • Ensure efficient travel arrangements for staff including booking flights and accommodations.
  • Maintain stock levels to avoid shortages in office supplies.
  • Managing correspondence and supervising office cleanliness.
  • Support staff with administrative needs for photocopying, faxing and filing.
  • Open and route business parcels and letters

Child Workforce Volunteer

Perry Hall Primary School
Orpington, Bromley
10.2019 - 07.2020
  • Facilitated engaging reading sessions for children to enhance literacy skills.
  • Collaborated with educators to create supportive and inclusive reading environments.
  • Mentored younger volunteers in effective reading techniques and strategies.
  • Promoted positive behaviour through constructive feedback during reading activities.
  • Managed difficult behaviour effectively, maintaining a conducive learning environment at all times.
  • Assisted struggling students to boost their comprehension skills.

Residential home older adult care worker

St Marys Nursing Home
Dublin, Ireland
04.2008 - 02.2014
  • Established and maintained working relationships with clients based on trust and non-judgement.
  • Helped service users to gain ability to function independently in society.
  • Assisted service users to obtain and access community resources.
  • Assisted with daily meal prep, promoting nutritious options for optimal health and wellbeing.
  • Monitored clients' physical and mental health, reporting concerns to management for swift action.
  • Monitored client progress and adapted support programmes to meet changing needs.
  • Supported clients with rehabilitation and socialisation in community settings.
  • Assessed clients and documented information for records and analysis.
  • Reported on clients' progress to evaluate service impact.
  • Counselled clients through difficult times using approved and compassionate strategies.
  • Supported clients in accessing social and leisure activities, developing increased independence and life satisfaction.
  • Liaised with external and internal professionals to provide holistic support.
  • Provided compassionate care and support to older adults in residential settings.
  • Trained and mentored new staff members on best practices for elder care and support.
  • Liaised effectively with family members about resident progress and condition changes.
  • Recorded patient information accurately, aiding in effective medical care provision.

Private hospital catering assistant

Blackrock Clinic
Dublin
02.2006 - 03.2007
  • Served food and beverages to dining guests with outstanding customer service.
  • Cleaned preparation areas thoroughly to avoid cross-contamination.
  • Collected, washed and sanitised dishes and cooking utensils.
  • Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
  • Received and unpacked incoming deliveries, rotated existing stock and put away new items.
  • Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
  • Prepared service area and kitchen equipment as directed.
  • Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
  • Followed good operating practices, safety standards and equipment maintenance protocols to minimise downtime.
  • Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
  • Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards.
  • Carefully prepared ingredients in accordance with menus, portion control and agreed quality standards.
  • Collaborated with nursing staff to understand patient preferences and modify meal plans accordingly.
  • Delivered exceptional customer service by addressing patient inquiries and concerns regarding food options.
  • Trained new staff members on food handling procedures and operational standards to maintain service quality.
  • Adhered to strict hygiene protocols during food preparation and service to ensure patient safety and satisfaction.
  • Managed inventory of catering supplies, reducing waste through efficient usage and ordering practices.
  • Demonstrated knowledge of dietary restrictions by preparing suitable alternatives as needed.

Customer service representative

Dundrum Shopping Centre
Dublin , Dublin, Ireland
09.2004 - 02.2006
  • Assisted customers in resolving inquiries and issues to enhance overall satisfaction.
  • Engaged in active listening to identify customer needs and recommend appropriate solutions.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Collaborated with team members to streamline service processes and improve efficiency.
  • Handled customer complaints with professionalism and empathy to foster positive relationships.

Barista

La Boulangerie
Rialto, Dublin, Ireland
09.2003 - 08.2004
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
  • Created speciality drinks according to exact customer requests and preferences.
  • Followed health and safety standards to protect customers from illness and cross-contamination.
  • Stocked counters, refrigerators and food service bars with fresh supplies.
  • Cleaned kitchen areas, food counters, and cooking utensils.
  • Refilled replenishables and chilled ingredients, recording out-of-stock items for re-ordering.
  • Ordered, received and correctly stored fast food ingredients.
  • Prepared a variety of coffee beverages to meet customer preferences and enhance satisfaction.
  • Delivered exceptional service to customers for their enjoyment and comfort.
  • Enhanced bar efficiency by keeping work areas tidy and well-stocked.
  • Provided a welcoming atmosphere to customers, promoting return visits.
  • Performed cash handling duties accurately to maintain financial integrity.
  • Managed high volume orders during peak hours maintaining quality of service.

School secretary

Primary School in Nowa Wies Grodziska
Nowa Wies Grodziska, Dolny Slask, Poland
09.2002 - 06.2003
  • Managed daily administrative tasks to ensure smooth school operations.
  • Coordinated communication between staff, students, and parents to facilitate effective information flow.
  • Maintained accurate student records and documentation in compliance with school policies.
  • Scheduled appointments and organised meetings for school administrators and staff members.
  • Managed office supplies inventory, ordering materials as necessary to maintain smooth daily operations.
  • Assisted in organising school events and activities, ensuring all logistical details were handled efficiently and effectively.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Processed incoming correspondence and prioritised urgent matters for timely resolution.
  • Handled all incoming calls and correspondence promptly, fostering positive relations with external parties.

Education

Food Hygiene Certificate - Culinary

Study Hub Learning
London
11.2021 - 11.2021

Certificate of Achievement - Culinary

Study Hub Learning
London
10.2021 - 10.2021

Certificate of Achievement - Culinary

Study Hub Learning
London
11.2021 - 11.2021

Certificate of Achievement - Culinary

Study Hub Learning
London
11.2021 - 11.2021

FETAC Course Level 5 - Healthcare

Further Education and Training Awards Council
Dublin
2010 - 2011

Certificate - Challenging Behaviour

St. Mary's Centre for the Blind
Dublin
10.2011 - 10.2011

Physiotherapy

College of Further Education
Boleslawiec, Poland
09.2004 - 06.2005

Skills

  • Food preparation and hygiene
  • Hospitality management
  • HACCP compliance
  • Organizational efficiency
  • Travel coordination
  • Time management
  • Multilingual communication
  • Health and safety regulations

Affiliations

  • travel, cooking, books, sports

Languages

English
Fluent
Polish
Native

References

References available upon request.

Timeline

Food Hygiene Certificate - Culinary

Study Hub Learning
11.2021 - 11.2021

Certificate of Achievement - Culinary

Study Hub Learning
11.2021 - 11.2021

Certificate of Achievement - Culinary

Study Hub Learning
11.2021 - 11.2021

Certificate of Achievement - Culinary

Study Hub Learning
10.2021 - 10.2021

Child Workforce Volunteer

Perry Hall Primary School
10.2019 - 07.2020

Administrative office assistant

Belo Analytics
04.2017 - Current

Certificate - Challenging Behaviour

St. Mary's Centre for the Blind
10.2011 - 10.2011

Residential home older adult care worker

St Marys Nursing Home
04.2008 - 02.2014

Private hospital catering assistant

Blackrock Clinic
02.2006 - 03.2007

Customer service representative

Dundrum Shopping Centre
09.2004 - 02.2006

Physiotherapy

College of Further Education
09.2004 - 06.2005

Barista

La Boulangerie
09.2003 - 08.2004

School secretary

Primary School in Nowa Wies Grodziska
09.2002 - 06.2003

FETAC Course Level 5 - Healthcare

Further Education and Training Awards Council
2010 - 2011

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Katarzyna Belazi