Katarzyna Bakalus

Team: Credit Suisse CWR Management

• Working closely with vendors and internal stakeholders (Business Owners, Managing Directors - high-level officials) on contract and resource handling.
• Ensuring VMS users receive timely and effective support.
• Proactive overseeing of contract extensions.
• Managing workload, SLAs, and KPIs in relation to handling multiple large vendor accounts.
• Identifying risk situations and coordinating solutions with management.
• VMS Administrating: Troubleshooting issues with the process or system itself, closing submitted requests, system testing as needed.
• Delivering training sessions to enhance user proficiency and adoption of processes.
• Overseeing data integrity within the VMS system through reporting.
• Participating in and initiating process improvement initiatives and workshops.

Team: Barclays International

• Creating roles for internal and external job boards.
• Scheduling interviews for specialist roles in the UK, US, and Dubai.
• Prioritizing queries received via email, webchat, and phone; resolving complex cases, managing complaints and reporting.
• Volunteering to support every team within Barclays UK Admin structure: Req Admin, Scheduling, Candidate Experience Team, as well as the CWS Helpdesk and Onboarding teams.
• Training new employees (twice a buddy with great feedback from the Team).
• Preparing for Leadership roles with Team Leaders and Principal Specialists.

Team: Barclays Helpdesk

• Providing the highest quality customer service by answering +30 candidates' queries daily - expert care support for sophisticated, sensitive scenarios.
• Adhering to SLAs.
• Troubleshooting technical issues and tracking tickets in Service Now.
• Coaching and supporting team members on performance improvement and adherence to critical metrics.
• Contributing to optimizing user feedback to ensure continuous process improvement, ensuring quality and efficiency.

• Leading Charsznickie Pola Natury's BIO drinks project in Cracow throughout the following HoReCa sectors: restaurants, cafés, bars.
• Closing deals with Business Partners by owning the entire end-to-end sales process, negotiating contracts to establish a strong working relationship.
• Creating sales reports and presenting them to the Regional Director.
• Communicating BIO-driven values of CHPN and its newest products and projects.

Brand Ambassador
February 2018

• Representing Charsznickie Pola Natury at The World's Leading Trade Fair for Organic Food - Biofach 2018 (Nuremberg, Germany), in the role of a salesperson and English translator.

• Being the sole employee responsible for managing all of the boutique's operations systematically and efficiently, as per established policies and procedures.
• Increasing sales by providing excellent customer service and product knowledge.
• Building strong client relationships through personalized styling advice.

• Developing strong customer service skills and gaining experience in leading a shift.
• Successfully communicating with customers and closing sales.
• Training new employees and organizing storage spaces.
• Performing visual merchandising tasks.