Katarzyna Andrzejewska
Warsaw,Poland
Summary
Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities Offering SSO background with solid problem-solving and critical thinking skills.
Customer-oriented with strong history of leading Client calls. Dedicated and hardworking to deliver excellence. Tactical team builder with strong background in training and mentoring.
Expert in assessing systems, controls and procedures for weaknesses and opportunities for improvement.
Energetic employee well-versed in strong communication and organisation skills.
Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Ready to leverage almost 30 years of experience in new position at Internal Audit.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Transaction Capture Intermediate Analyst - C11
Citibank Eurpoe Plc.
Wrasaw, Poland
03.2014 - Current
- Automated or manual trade details matching with counterparties, cooperating with Brokers on matching and exceptional processing.
- Releasing and monitoring outgoing SWIFTs to Custodians and Interested Parties
- Manual instructions processing, adequate controls performed, monitoring of reconciliation.
- Client’s, Broker’s and Oversight queries management
- Systems and applications performance monitoring and trade exceptions clearing
- Responded promptly to customer inquiries related to trade execution with clear and concise information on processing times and resolution status.
- Ensured customer satisfaction by guaranteeing successful resolution of processing issues.
- Procedures review, enforcing compliance with new regulations as well as changes in trade processing or system changes to prevent incorrect approach.
- Calibrated controls used to MPP processing ensuring correct points were inputted to minimize errors.
- Monitored and tracked delays to ensure timely processing and delivery. Provide data for billing and KRI purposes.
- Efficiently reacted to problems occurring during processing operations like errors and missing deadlines, fixing with effective solutions.
- Checked processing stages and identified and highlighted improvements to confirmation processes.
- Converted business and trade ideas into strategic solutions to maintain competitive edge.
- Avoiding errors and claims by managing procedures and team awareness.
Officer Transaction Capture Analyst 2
Citibank Europe PLc
Warsaw, Poland
03.2012 - 09.2014
- Carried out day-to-day trade processing duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed due to seniority level.
- Improved efficiency and productivity by acquiring new skills related to better system knowledge and E2E trade capture.
- Completed duties to deliver on targets with accuracy and efficiency.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed end-to-end client onboarding processes for seamless integration into services.
- Reported on clients' progress to evaluate service impact.
- Built strong sales and customer service relationships with clients by motivating team into action.
- Organised trade matching workflows to meet client timeframes.
- Addressed client inquiries and resolved issues promptly.
Officer Transaction Capture Analyst 1
Citibank Europe Plc.
Warsaw, Poland
11.2009 - 06.2012
- Maintained high standards of personal conduct, contributing to a positive work environment in hard time post migration.
- Improved team efficiency with regular training sessions.
- Ensured safety by routinely patrolling and conducting security checks.
- Managed conflict resolution for maintaining peace in the team.
- Conducted risk assessments to ensure that MPP policy are met.
- Increased operational efficiency by streamlining manual processes.
- Facilitated smooth communications between departments for better coordination.
- Resolved conflicts and disputes, verifying safety of all participants and proceeding with mediation when needed.
- Leveraged training and expertise to enforce proper cover for tasks and processes throughout assigned job shadowing and cross trainings.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
Subject matter expert
Citibank Edinburgh
Warsaw, Poland
06.2009 - 11.2009
- Implemented proper strategies for process knowledge transfer.
- Designed and implemented training to further develop staff based on taken over processes.
- Oversaw process maintenance and allocated needed resources to meet standards.
- Provided expert advice on subject matter to senior management team.
- Collaborated closely with colleagues on assigned work, leading to successful outcomes.
- Consulted regularly with co-workers about their expectations and requirements, ensuring progress in task assignment in pre agreed timeline.
- Drafted detailed reports after each step completion providing valuable insights for future trainings.
- Networked with leaders to discuss learning trends and additions to agreed protocol.
- Streamlined processes to improve and optimise operations.
Education
Master of Science - Chemistry
Uniwersytet Warszawski
Warsaw /1990 - /1995
Skills
- Problem Identification
- Report creation
- Compliance monitoring
- Process improvement expertise
Certification
Coach with diploma
Timeline
Transaction Capture Intermediate Analyst - C11
Citibank Eurpoe Plc.
03.2014 - Current
Officer Transaction Capture Analyst 2
Citibank Europe PLc
03.2012 - 09.2014
Officer Transaction Capture Analyst 1
Citibank Europe Plc.
11.2009 - 06.2012
Subject matter expert
Citibank Edinburgh
06.2009 - 11.2009
Master of Science - Chemistry
Uniwersytet Warszawski
/1990 - /1995
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