Katarina Ball
Abingdon,Oxfordshire
Summary
A dedicated and passionate leader with a human-centric approach to achieve goals and KPIS while motivating those around me. Am a highly organised and ambitious while also being a personable and approachable colleague. Committed to better myself, grow and learn new skills. Work extremely well under pressure and in time sensitive environments.
Overview
10
10
years of professional experience
Work history
Store Manager
B&Q
Abingdon, Oxfordshire
2025.05 - Current
- Managing my store team of 30 colleagues, completing schedules, holidays and shift patterns to optimise store operations
- Address customer complaints and first aid incidents with compassion and professionalism
- Created positive working environments by offering support and guidance to colleagues
- Audit compliance responsibilities
- Forming rapport and key relationships with customers and colleagues
- Managing health and safety issues, fire safety adherence to audit standards
- Coached underperforming employees improving their job performance significantly.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
Trading Manager
B&Q
Oxford, Oxfordshire
2017.01 - 2025.04
- Certified First Aid and Fire Marshal
- Handled challenging customers and complaints with professionalism to resolve issues
- Excelling well under pressure with tasks, operations and deliveries
- Excellent empathy & support in sensitive environments
- Leading and coaching team effectively when under performing
Travel Care Assistant
Heathrow Airport
Heathrow
2016.05 - 2016.06
- Volunteer work for Heathrow Travel Care
- Dealt with passenger support & complaints for incoming/outgoing passengers
- Supervised health & safety walks of back of house areas
- Involved in interviewing extremely sensitive passenger cases
Education
GCSEs -
The Emmbrook School
WokinghamNVQ Level 3 - Travel & Tourism
Bracknell & Wokingham College
Bracknell 2016-08
Skills
- Work well under pressure and with time sensitive tasks
- Clear communications
- Customer complaint handling and CRM usage
- Decision-Making competence
- Efficient and reliable
- Enthusiastic and approachable
- Extremely empathetic
- Problem-solving
Timeline
Store Manager
B&Q
2025.05 - Current
Trading Manager
B&Q
2017.01 - 2025.04
Travel Care Assistant
Heathrow Airport
2016.05 - 2016.06
GCSEs -
The Emmbrook School
NVQ Level 3 - Travel & Tourism
Bracknell & Wokingham College