Summary
Overview
Work History
Education
Skills
Timeline
Waitress
Katalin Burai

Katalin Burai

Walkden

Summary

Dynamic restaurant management professional with 17 years of experience specializing in operational excellence and customer engagement. Proven track record in managing high-volume restaurant operations, including successful openings and daily service oversight. Adept at training and mentoring staff to deliver exceptional service while maintaining compliance with health and safety standards. Skilled in strategic planning, cost control, and implementing sustainable practices that enhance both business performance and environmental responsibility. Proficient in leveraging technology to streamline operations and improve guest experiences, passionate about fostering a vibrant restaurant environment through effective leadership and innovative strategies.

Overview

17
17
years of professional experience

Work History

Restaurant Assistant Manager

Lina Stores
04.2025 - Current
  • Experienced restaurant manager with a strong focus on employee records and operational excellence.
  • Led the successful opening of a new Lina Stores restaurant, managing front-of-house operations from pre-launch to daily service.
  • Trained and supervised a high-performing front-of-house team, ensuring exceptional service and strict adherence to brand standards.
  • Worked with kitchen staff and senior management to create a seamless guest experience that met Lina Stores' quality expectations.
  • Ensured compliance with health and safety regulations, maintaining high standards of hygiene and safety in all operations.
  • Enhanced customer satisfaction through visible leadership, actively engaging with guests and addressing their feedback promptly.
  • Boosted sales and brand visibility via targeted local marketing and community outreach initiatives.

Director

CGSolutions Ltd.
06.2024 - Current
  • Oversaw operations of a successful landscaping and garden maintenance company, ensuring high-quality service delivery and strong client relationships.
  • Managed a diverse team to meet project deadlines and maintain service standards.
  • Developed and maintained budgets to ensure financial health of projects.
  • Established a loyal client base through consistent, quality service and effective communication.

Waitress

Albert's Worsley
05.2024 - Current
  • Managed high-volume restaurant operations, focused on delivering exceptional guest experiences and optimizing service efficiency.
  • Delivered outstanding service in a vibrant, upscale setting, significantly enhancing guest satisfaction.
  • Improved order processing and reduced wait times, resulting in a more efficient service flow.
  • Worked closely with kitchen staff to ensure precise and timely meal preparation.

Restaurant Manager

Dishoom
06.2021 - 04.2024
  • Dynamic restaurant manager with extensive experience in operational leadership and customer engagement, focused on enhancing service quality and efficiency.
  • Oversaw daily operations of a bustling restaurant with over 600 covers, ensuring smooth service and guest satisfaction.
  • Implemented a cost-saving initiative that successfully reduced operational expenses by 12%, all while upholding high service standards.
  • Boosted repeat customer rates by 15% through the launch of an engaging guest loyalty programme.
  • Developed and led training for over 150 staff members, fostering improved performance and higher staff retention.
  • Achieved consistent perfect scores in health and safety inspections, reflecting commitment to maintaining top standards.

Server/Waitress

Menagerie Restaurant & Bar
05.2019 - 02.2020
  • Managed restaurant operations, focusing on exceptional guest service and efficient order processing.
  • Provided outstanding service, significantly boosting guest satisfaction in a high-energy upscale setting.
  • Optimized order processing to minimize wait times and enhance service efficiency.
  • Worked closely with kitchen staff to maintain precision and promptness in meal delivery.

Head Waitress

Gaucho - Steak Restaurant
07.2015 - 03.2019
  • Managed operational efficiency in a high-volume restaurant, focusing on improving guest experiences and staff performance.
  • Increased table turnover rates by 15% through strategic table management while maintaining a high standard of guest satisfaction.
  • Boosted average customer spend by 10% by implementing targeted upselling techniques.
  • Facilitated the training and onboarding process for new staff, enhancing service consistency and operational quality.

General Manager

Starbucks Coffee Company Ltd. - Old Thorns Manor Hotel
09.2013 - 06.2015
  • Managed operations in a dynamic restaurant and coffee shop environment, focusing on enhancing guest satisfaction and efficiency.
  • Oversaw daily operations in both hotel and coffee shop, leading to improved guest satisfaction and streamlined processes.
  • Introduced cost-effective measures that increased profitability by minimizing waste and optimizing inventory management.
  • Developed and implemented training programs that enhanced team collaboration and significantly reduced staff turnover.

Assistant General Manager

PHC Franchised Restaurant Public Ltd.
03.2008 - 08.2013
  • Dynamic restaurant manager with extensive experience in operational excellence and customer engagement, focused on enhancing service quality and profitability.
  • Oversaw daily restaurant operations, ensuring efficient service delivery to a high volume of customers.
  • Reviewed P&L reports to guide strategic initiatives, resulting in improved profitability.
  • Implemented eco-friendly practices such as local sourcing and waste minimization, positively impacting environmental sustainability.

Education

Diploma -

Sandor Koranyi Secondary Vocational Medical School
05.1998

Skills

  • Exceptional customer service
  • Attentive to detail in food and beverage services
  • Sustainable methods
  • Expert in technology integration for hospitality
  • Data-driven decision making
  • Adherence to health and safety regulations
  • Customer experience enhancement
  • Staff training program development
  • Operations management leadership
  • Skilled in multitasking
  • Upholding cleanliness standards
  • Customer service proficiency

Timeline

Restaurant Assistant Manager

Lina Stores
04.2025 - Current

Director

CGSolutions Ltd.
06.2024 - Current

Waitress

Albert's Worsley
05.2024 - Current

Restaurant Manager

Dishoom
06.2021 - 04.2024

Server/Waitress

Menagerie Restaurant & Bar
05.2019 - 02.2020

Head Waitress

Gaucho - Steak Restaurant
07.2015 - 03.2019

General Manager

Starbucks Coffee Company Ltd. - Old Thorns Manor Hotel
09.2013 - 06.2015

Assistant General Manager

PHC Franchised Restaurant Public Ltd.
03.2008 - 08.2013

Diploma -

Sandor Koranyi Secondary Vocational Medical School

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