Kat Dudek
Greater London,United Kingdom
Summary
Friendly and detail-oriented service professional with a strong customer-focused mindset. Skilled at assisting guests, handling requests efficiently, and maintaining a welcoming environment. Eager to contribute to a Client Host role by combining excellent communication skills with a passion for high-end customer service.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Concierge/Receptionist
Claibon (The View, Royal Collage of Surgeons)
London
2025.11 - 2026.04
- Provided a professional front-of-house service, greeting clients and visitors and ensuring a positive first impression
- Managed incoming calls and emails, directing enquiries efficiently to appropriate departments
- Maintained visitor logs, issued security passes, and ensured compliance with company procedures
- Managed daily reception and concierge operations, including visitor check-ins, access control, parcel handling, and CCTV monitoring
- Responded promptly to enquiries and service requests, resolving issues or coordinating with relevant teams
- Oversaw deliveries, bookings, key management, and amenity reservations with a strong focus on confidentiality and security
- Maintained accurate records and handover notes to support clear communication between shifts
- Ensured the reception area remained clean, organized, and welcoming at all times
- Built strong working relationships with colleagues and clients to support smooth day-to-day operations
Stock Controller
Watches of Switzerland
London
2016.10 - 2025.10
- Delivered high-value goods directly to client homes, ensuring secure handling, exceptional service, and brand-appropriate presentation.
- Built strong working relationships with brand representatives, internal departments, and partner branches to support efficient operations.
- Resolved client issues related to e-commerce orders, providing clear communication and timely solutions to maintain high customer satisfaction.
- Coordinated all incoming and outgoing deliveries, maintaining efficient scheduling and accurate documentation.
- Coordinated internal and external stock transfers; oversaw logistics for high-value and bespoke orders with confidentiality.
Sales Associate
Kate Spade New York
London
2016.03 - 2016.09
- Delivered a premium shopping experience in luxury retail setting.
- Built lasting client relationships.
- Handled all customer interactions and potential issues with courtesy and professionalism
- Represented Kate Spade, acted as an ambassador of the brand, and ensured clients needs are consistently exceeded.
- Supported store operations and team to meet sales and service goals.
Sales Associate
J.Crew
London
2014.11 - 2016.02
- Exceeded selling and service expectations by using product knowledge tools.
- Assist in store tasks; tiding shop floor and displays, annual stock takes.
- Share feedback, insights, and ideas with the management team.
- Acted in a manner that aligns with J Crew values.
Education
Career Counselling and Human Resources
Pedagogical University of Katowice
Poland 2000.09 - 2005.05
Skills
- Languages (example)
- English Professional
- Polish Native
- Computer Skills (example)
- Microsoft Word
- Excel
- Outlook
- SAP
Timeline
Concierge/Receptionist
Claibon (The View, Royal Collage of Surgeons)
2025.11 - 2026.04
Stock Controller
Watches of Switzerland
2016.10 - 2025.10
Sales Associate
Kate Spade New York
2016.03 - 2016.09
Sales Associate
J.Crew
2014.11 - 2016.02
Career Counselling and Human Resources
Pedagogical University of Katowice
2000.09 - 2005.05