Kassandrene Kelly
Croydon,
Summary
A dedicated, detail-oriented, and accomplished professional with a strong background in both retail and corporate banking. Possessing exceptional skills in managing daily operations, providing excellent customer service, and achieving business objectives. Proven ability to work independently or as part of a team, and to maintain composure in a fast-paced and ever-changing environment.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Senior Customer Operations Specialist - (Asset Finance)
Allied Irish Bank (GB)
07.2019 - 10.2023
- Streamlined operations by implementing effective organisational systems for customer inquiries.
- Increased client retention with exceptional relationship-building skills and proactive problem-solving abilities.
- Improved overall operational efficiency, contributing to company growth and success.
- Administered scanning and filing of documents to comply with GDPR requirements.
Senior Career Banker
Allied Irish Bank (GB)
01.2019 - 06.2019
- Collaborated with colleagues across AIB UK and Northern Ireland to make informed decisions that benefited customers
- Contributed to the effective operation of the unit by performing general administration duties
- Administered pre- and post-sales support to asset finance field managers.
Business and Commercial Account Specialist
Metro Bank (UK)
07.2018 - 01.2019
- Regularly reviewed contracts for compliance with regulatory standards, mitigating risks associated with non-compliance penalties or fines.
- Built relationships with customers and community to promote long-term business growth.
- Met existing customers to review current services and expand sales
Business Customer Service Representative
Metro Bank (Head Office)
08.2014 - 06.2018
- Strategised with the MLRO team, to handle complex account queries, including the identification of UK & overseas customers and assessing the level of risk in bump-up industries
- Secured data from T24, KYC, KYB, and Customer Relationship Management systems (CRM) to open and manage personal, business, and commercial bank accounts
- Delivered support to customers with daily banking needs, including international payments, cheque handling, and deposits.
Education
BA (Hons) Business & Finance -
University of East London
09.2010 - 09.2013
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Orpington College
09.2006 - 05.2010
Skills
Claims Processing
Branch Operations
Customer Relation Management
Credit Assessment
Banking Document Preparation
Voluntary Experience
The Olympic GamesLondon Ambassador volunteer
- Collaborated with team to provide accurate and helpful information to tourists and locals.
- Served as a point of contact for visitors in popular tourist areas.
Christian Missionary Fellowship (Plumstead & Southwark) Volunteer
- Directly supervised 2 members of the hospitality ministry team for weekly services and events.
- Delivered administrative planning and support for yearly charity events, including budgeting and treasury.
Reference
Available upon request.
Timeline
Senior Customer Operations Specialist - (Asset Finance)
Allied Irish Bank (GB)
07.2019 - 10.2023
Senior Career Banker
Allied Irish Bank (GB)
01.2019 - 06.2019
Business and Commercial Account Specialist
Metro Bank (UK)
07.2018 - 01.2019
Business Customer Service Representative
Metro Bank (Head Office)
08.2014 - 06.2018
BA (Hons) Business & Finance -
University of East London
09.2010 - 09.2013
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Orpington College
09.2006 - 05.2010
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