Kasia Smaza
West Kingsd,Kent
Summary
Experienced and results-driven Centre Director with expertise in education management, team leadership, and strategic growth. Skilled in overseeing centre operations, ensuring high-quality tuition services, and enhancing customer experience. Adept at stakeholder engagement, safeguarding compliance, and marketing initiatives. Passionate about fostering a strong learning environment and delivering impactful educational services.
Overview
11
11
years of professional experience
Work History
Centre Director
Explore Learning
Orpington and Sidcup
01.2022 - Current
- Led Orpington to become one of the highest-performing centres in the company, consistently exceeding targets for 14 consecutive months.
- Managed daily operations of a centre with over 300 members, ensuring high-quality service and strong educational outcomes.
- Led and developed a team of 32 tutors and 2 assistant managers, driving high performance and engagement.
- Increased membership through strategic marketing and community outreach initiatives.
- Built and maintained strong relationships with parents, schools, and local partners to enhance centre reputation and growth.
- Ensured full compliance with OFSTED regulations and safeguarding policies to maintain a safe learning environment.
- Managed financial performance, including budgeting, target setting, and performance analysis to optimise success.
Assistant Director
Explore Learning
Sidcup
05.2018 - 08.2021
- Assisted in running the learning centre, focusing on customer service, tutor recruitment, and retention.
- Developed and executed marketing strategies to attract new members and strengthen brand awareness.
- Provided training and mentorship to tutors, ensuring high teaching standards.
- Supported financial operations, including scheduling, budgeting, and performance tracking.
Sales Administrator & Executive
Calver Limited
Orpington, Bromley
05.2014 - 08.2017
- Managed client relationships, handling inquiries, quotations, and invoicing.
- Oversaw stock control, pricing strategies, and operational efficiencies.
Education
BA in English Language Teacher Training -
University of Warsaw
Warsaw, Poland 09/2008 - 06/2011
Skills
- Centre Management & Operations
- Team Leadership & Development
- Customer Engagement & Retention
- Marketing & Outreach Strategies
- Safeguarding & Compliance
- Financial & Sales Performance
- Stakeholder Relationship Building
- Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
Languages
Polish
Native
Timeline
Centre Director
Explore Learning
01.2022 - Current
Assistant Director
Explore Learning
05.2018 - 08.2021
Sales Administrator & Executive
Calver Limited
05.2014 - 08.2017
BA in English Language Teacher Training -
University of Warsaw
09/2008 - 06/2011
Similar Profiles
Maryama GelleMaryama Gelle
Maths and English Tutor at Explore LearningMaths and English Tutor at Explore Learning
Amberly BaileyAmberly Bailey
Account Manager- Massachusetts at Explore Learning (Cambium Learning)Account Manager- Massachusetts at Explore Learning (Cambium Learning)
Mya ProcterMya Procter
Assistant Teacher at Explore And Grow Christian Learning CenterAssistant Teacher at Explore And Grow Christian Learning Center