Kasia Prokopczyk
Peterbo
Summary
Versatile professional with a strong foundation in data analysis, criminology, and customer relations. Demonstrates expertise in digital skills, computer literacy, and POS systems, complemented by foreign language fluency and advanced proficiency in MS Word, Excel, and Outlook. Adept at crafting creative strategies and product storytelling while excelling in multitasking, active listening, and quality control. A quick learner with a deep understanding of mental health and data interpretation, committed to delivering exceptional results as part of a collaborative team environment.
Overview
6
6
years of professional experience
Work History
Barista
Role at Queensway Coffee Houses
Peterborough
01.2023 - Current
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Collaborated with team members during busy periods improving workflow efficiency.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Performed cash handling duties accurately to maintain financial integrity.
Processing customer returns
Role at Warehouse Yours Clothing
Peterborough
01.2022 - 12.2022
- Ensured accuracy and compliance by reviewing and updating returns documentation using an online system
- Determined if items can be resold, need refurbishment, or must be marked as damaged
Warehouse Worker
Role at Quest Employment
Peterborough
01.2020 - 12.2021
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Consistently complied with workplace health and safety measures to minimise operational risk.
Waitress
Role at Bella Italia
Leicester
10.2019 - 12.2019
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
Cleaner
Role at The Octagon Management Team
Leicester
01.2019 - 09.2019
- Kept cleaning supplies well-stocked by conducting regular item counts and ordering replacements in advance.
- Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.
- Trained new cleaning staff on proper techniques and the use of cleaning equipment, enhancing team efficiency.
Education
BSc Criminology -
University of Leicester
Leicester, LCEHigh School number 2
Skills
- Multitasking ability
- Creative strategies
- Computer literacy
- Digital skills
- POS Systems
- Product storytelling
- Active listening
- Foreign language fluency
- MS Word, Excel and Outlook
- Excellent team player
- Quick learner
- Customer greeting
- Customer relations
- Quality control
- In-Depth criminology knowledge
- Data interpretation
- Data analyst
- Understanding of mental health
Custom
Available on request
Timeline
Barista
Role at Queensway Coffee Houses
01.2023 - Current
Processing customer returns
Role at Warehouse Yours Clothing
01.2022 - 12.2022
Warehouse Worker
Role at Quest Employment
01.2020 - 12.2021
Waitress
Role at Bella Italia
10.2019 - 12.2019
Cleaner
Role at The Octagon Management Team
01.2019 - 09.2019
BSc Criminology -
University of Leicester
High School number 2
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