Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline

Kasia Miszczuk

London

Summary

Personal Profile I am a hardworking, enthusiastic and highly motivated individual with a passion for creating unparalleled guest experiences. During my nine years living in the United Kingdom, I have acquired excellent working experience in the hospitality industry. After living in Manchester for several years, I moved to London in search of a new challenge. It's this drive to improve that has led me to seek new opportunities and this drive is now leading me to leave COYA . I've thoroughly enjoyed my time working for the company and have learnt some invaluable lessons but I feel it is time for me to take the lessons I've learnt and apply them in a new environment. I am a flexible team member with excellent leadership and organisational skills who can work well under pressure and I am now looking to further my career . Always committed and professional, provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work history

Sales and Event Director

The Maine Mayfair
London, Surrey
03.2022 - Current
  • Prepared, monitored and maintained event budgets.
  • Planned and efficiently organised activities, details and timelines for large- and small-scale events.
  • Kept waiting lists and updated customers of last-minute availability to maximise profit.
  • Updated online calendars with available event slots to maximise bookings.
  • Liaised with clients to determine event requirements and constraints, outlining package options to meet needs and exceed expectations.
  • Evaluated client and guest feedback to improve event services.
  • Delegated tasks to meet changing event demands, achieving agreed timings and maintaining professional standards.
  • Understood event timelines and coordinated staff to meet required deadlines.
  • Designed event set-up and displays to match client requests.
  • Promoted seasonal offers to maximise event space bookings.
  • Managed large-scale events from initial planning to successful completion.
  • Signed and recorded client contracts to maintain booking security.
  • Recruited and trained staff to achieve high-performing, focused event teams.
  • Upsold and cross-sold additional products and services to maximise event spending.
  • Obtained best prices for external services through research, building relationships and negotiation.
  • Led tours for customers planning events, weddings and conferences.
  • Obtained client feedback to determine improvements for future events.
  • Negotiated costs with suppliers to meet client event budgets.
  • Determined client budget, vision and requirements through consultations.

Membership Manager

COYA Mayfair
London , Surrey
08.2018 - 02.2021
  • Handled thorough client retention and renewal processes, from renewing existing members to enrolling new candidates
  • Increased within first year commercial income generation by 40 % through strategic product and service promotions.
  • Worked with wider management teams in strategic planning and operational improvement implementation to aid overall business growth.
  • Produced in my first year membership and financial reports, aiding assessment of progress against sales targets.
  • Ensured membership recruitment and retention targets were consistently achieved through creating a fully new offering.
  • Managed membership processing and payments with meticulous attention to accuracy.
  • Crafted campaigns using market understanding, consumer analysis, and advertising psychology.
  • Organised marketing plans and programmes to best support business growth and development.
  • Developed marketing plans to support department strategies.
  • Developed holistic advertising strategies to achieve revenue and awareness goals.
  • Compiled and reviewed consumer data on patterns and preferences for marketing information.
  • Managed multi-channel advertising campaigns to support sales objectives.
  • Brainstormed ideas with clients and stakeholders to maximise project potential.
  • Networked with media and PR professionals to build campaign reach.

Membership and Events Assistance

COYA London
London , Surrey
08.2015 - 08.2018
  • As the company decided to invest more in the membership program, my daily duties were amended to focus more on memberships
  • Processed customer information safely and confidentially for continued compliance with data protection regulations.
  • Effectively managed the day-to-day running of membership administration, from assisting on the phone to arrange face to face meetings.
  • Gathered information, created charts and produced reports for staff.
  • Ensured exceptional customer care from initial membership enquiry to order receipt and processing.
  • In this position, I was able to use my previous experience to improve guest experiences, provide excellent service to existing members and sign new members
  • Also in my new role i am able to work very closely with our Music Department and help to co- ordinate bands in the Private Members Club, main focus was on private hires, special requests or our annual collective events
  • Event Assistance - A new position arose within the company for an Event Assistance and I immediately jumped at the chance to improve my skillset
  • In this position, I was in charge of organising events and large bookings for parties above 13 guests
  • This included show rounds, planning all the operational arrangements required to execute the event, communicating with the guest and internal teams to ensure all guest requirements were met
  • I held this position for a year, during which I oversaw all events at Coya Mayfair and Coya Angel Court.
  • Worked collaboratively with sales personnel to ensure new members receive expert financial care.

Head Receptionist

COYA
London , Surrey
02.2014 - 08.2015
  • I joined the company as a Receptionist and soon after I was promoted to Senior
  • Receptionist
  • Six months later I was promoted to Head Receptionist where I managed a team of eight and oversaw all receptionist duties including all paperwork (rota, reports etc.).
  • Facilitated smooth running of events, creating signage and instructions to guide guests to correct location.
  • Maximised repeat business by establishing rapport with customers
  • Managed complaints on daily basic, improving customer satisfaction through effective management of customer resolution process.
  • Supported front desk operations in handling 300 + calls daily, addressing customer enquiries, questions and complaints.
  • Trained receptionists in Opera, 7R use, reducing check-in times and improving the experience of all the guests
  • Optimised customer experience by ensuring meticulous reception appearance and constant staff presence.
  • Improved brand image by researching new ways to ensure meticulous reception and staff appearance through uniforms, decoration, collateral and design of our spaces within the venue
  • Created, developed and motivated a team of 10+ receptionists to consistently meet and exceed department goals.
  • Delivered front of house duties with warm and professional manner.


Hotel receptionist

Marriott Victoria and Albert Hotel
Manchester, Cheshire
02.2012 - 02.2014


  • Handled customer payments and updated reservations with Marsha
  • Verified ID and payment preference of guests.
  • Assisted staff with administrative duties during peak schedules.
  • Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
  • Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
  • Greeted guests and facilitated check-in and check-out procedures.
  • Collaborated with housekeeping and maintenance to address needs of guests.
  • Calculated billings and hotel charges and provided receipts.
  • Scheduled and made reservations for guests using hotel and management software.
  • Provided guests with keys and directions to room.
  • Collected and processed guest data in line with data protection regulations.

Education

Certificate of Higher Education - Basics of Admin and Finance

Bialystok's Administration and Finance College, Bialystok / Poland
09.2009 - 06.2011

A-Levels -

Liceum Ogolnoksztalcace im.Marii Orzechowskiej, Bialystok/ Poland
09.2005 - 05.2009

Skills

  • IT Skills
  • Good working knowledge of
  • Microsoft Office package including Word and Excel
  • Excellent knowledge of Opera PMS and Open Table
  • Records management
  • Guest registration
  • Events requirements gathering
  • Crisis management
  • Team mentorship
  • Budget development
  • Event planning
  • Vendor relations
  • Budget management
  • Customer service-orientated
  • Operations oversight
  • Deadline-driven
  • Marketing and advertising

Interests

Interests and Activities , I enjoy socialising with friends and going out. I love travelling and discovering new cultures. I like to keep healthy by going to the gym and dancing, which has always been one of my passion. I also really enjoy reading or going to the movies.

Languages

Polish
Native
English
Fluent

Timeline

Sales and Event Director - The Maine Mayfair
03.2022 - Current
Membership Manager - COYA Mayfair
08.2018 - 02.2021
Membership and Events Assistance - COYA London
08.2015 - 08.2018
Head Receptionist - COYA
02.2014 - 08.2015
Hotel receptionist - Marriott Victoria and Albert Hotel
02.2012 - 02.2014
Bialystok's Administration and Finance College - Certificate of Higher Education, Basics of Admin and Finance
09.2009 - 06.2011
Liceum Ogolnoksztalcace im.Marii Orzechowskiej - A-Levels,
09.2005 - 05.2009

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Kasia Miszczuk