Kasia Hammond
London
Summary
Systems Analyst and Project Manager with extensive experience in gathering business requirements, delivering system implementations, and supporting global teams for an international tour operator. Strong background in system analysis, stakeholder collaboration, third-party vendor management, and continuous system improvement. Detail-oriented professional with additional experience in office management and finance administration.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
Systems Analyst / Project Manager
Go Travelling Ltd/ta On The Go Tours
London
01.2019 - Current
- Gather and analyse company-wide system requirements through regular meetings with globally based teams, producing detailed and structured documentation
- Played a key role in the design, build, and successful implementation of three core systems supporting reservations, product setup, and pricing
- Assist with training users across all departments to ensure effective system adoption
- Continuously review system performance and user feedback, working closely with development teams to implement enhancements and resolve bugs and issues
- Liaise with third-party IT support providers to ensure systems remain up to date, stable, and fully functional
- Support GDPR compliance and Cyber Security initiatives across company systems
- Manage onboarding of new employees, including hardware provision, system configuration, user access, and permissions
Office Manager / Finance Assistant
Go Travelling Ltd/ta On The Go Tours
London
03.2014 - 12.2019
- Reconciled daily incoming and outgoing financial transactions
- Processed overhead payments and supported general financial administration
- Managed office infrastructure, including procurement of new equipment and decommissioning of obsolete IT hardware
- Maintained confidential departmental and company records
- Administered staff records, including starters, leavers, and annual leave tracking
Education
Master of Arts - Tourism Management
University of Silesia
Katowice, Poland 09.2000 - 03.2005
Skills
- Systems Analysis & Requirements Gathering
- Project Management
- System Implementation & Optimisation
- Stakeholder & Global Team Collaboration
- User Training & Support
- GDPR & Cyber Security Awareness
- Third-Party Vendor Management
- IT Onboarding & Access Control
- Financial & Office Administration
Timeline
Systems Analyst / Project Manager
Go Travelling Ltd/ta On The Go Tours
01.2019 - Current
Office Manager / Finance Assistant
Go Travelling Ltd/ta On The Go Tours
03.2014 - 12.2019
Master of Arts - Tourism Management
University of Silesia
09.2000 - 03.2005