Kashyap Mukeshbhai Ladani
Harrow,UK
Summary
Accomplished professional with expertise in front-of-house management and customer engagement, known for delivering service excellence. Demonstrates strong leadership in team training and development, adept at handling complaints and problem-solving. Proficient in inventory and process management, with a focus on compliance monitoring and risk management. Skilled communicator with a talent for rapport building and public speaking, aiming to leverage these skills towards enhancing operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Front of House Team Leader
Mildred’s Limited
London
01.2024 - 08.2025
- Ensured smooth front-of-house operations during peak times.
- Trained and managed staff to uphold high standards.
- Tactfully resolved customer complaints, ensuring repeat business.
- Managed inventory levels and coordinated with kitchen staff.
- Implemented improvements to streamline operations.
- Coordinated bookings and reservations, ensuring smooth guest experience.
- Fostered a positive work environment with effective communication skills.
- Established rapport with guests, fostering loyal patronage.
Welfare Officer (only on weekends – zero-hour contract)
Transport UK Group
London
06.2025 - 08.2025
- Performed welfare checks for staff across North and South UK sites.
- Audited shifts and uniform compliance, ensuring operational standards.
- Reported directly to the resource manager, demonstrating accountability and leadership.
Rail Replacement Coordinator
Transport UK Group
London
04.2024 - 03.2025
- Coordinated drivers and site teams to ensure efficient transport logistics.
- Managed replacement services, optimising operational effectiveness.
- Implemented risk management strategies to mitigate potential issues.
- Coordinated staff training sessions to enhance skills and knowledge base.
- Addressed customer complaints and resolved issues.
Education
MSc - Data Analytics
London Metropolitan University
London 01.2024 - 07.2025
Bachelor of Computer Applications (BCA) - computer science
SSD Institute of Information Technology
India 03.2017 - 03.2020
Skills
- Front-of-House Management
- Customer Engagement & Service Excellence
- Team Leadership & Training
- Complaint Handling & Problem Solving
- Inventory & Process Management
- Strong Communication & Multitasking
- Time Management & Planning
- Welfare checks
- Risk management
- Staff training
- Compliance monitoring
- Inventory management
- Rapport building
- Public speaking confidence
- Employee database management
Languages
English
Fluent
Timeline
Welfare Officer (only on weekends – zero-hour contract)
Transport UK Group
06.2025 - 08.2025
Rail Replacement Coordinator
Transport UK Group
04.2024 - 03.2025
MSc - Data Analytics
London Metropolitan University
01.2024 - 07.2025
Front of House Team Leader
Mildred’s Limited
01.2024 - 08.2025
Bachelor of Computer Applications (BCA) - computer science
SSD Institute of Information Technology
03.2017 - 03.2020
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