Kashyap Mukeshbhai Ladani
Harrow,UK
Summary
Accomplished professional with expertise in front-of-house management and customer engagement, known for delivering service excellence. Demonstrates strong leadership in team training and development, adept at handling complaints and problem-solving. Proficient in inventory and process management, with a focus on compliance monitoring and risk management. Skilled communicator with a talent for rapport building and public speaking, aiming to leverage these skills towards enhancing operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Front of House Team Leader
Mildred’s Limited
London
01.2024 - 08.2025
- Ensured smooth front-of-house operations during peak times.
- Trained and managed staff to uphold high standards.
- Tactfully resolved customer complaints, ensuring repeat business.
- Managed inventory levels and coordinated with kitchen staff.
- Implemented improvements to streamline operations.
- Coordinated bookings and reservations, ensuring smooth guest experience.
- Fostered a positive work environment with effective communication skills.
- Established rapport with guests, fostering loyal patronage.
Welfare Officer (only on weekends – zero-hour contract)
Transport UK Group
London
06.2025 - 08.2025
- Performed welfare checks for staff across North and South UK sites.
- Audited shifts and uniform compliance, ensuring operational standards.
- Reported directly to the resource manager, demonstrating accountability and leadership.
Rail Replacement Coordinator
Transport UK Group
London
04.2024 - 03.2025
- Coordinated drivers and site teams to ensure efficient transport logistics.
- Managed replacement services, optimising operational effectiveness.
- Implemented risk management strategies to mitigate potential issues.
- Coordinated staff training sessions to enhance skills and knowledge base.
- Addressed customer complaints and resolved issues.
Education
MSc - Data Analytics
London Metropolitan University
London 01.2024 - 07.2025
Bachelor of Computer Applications (BCA) - computer science
SSD Institute of Information Technology
India 03.2017 - 03.2020
Skills
- Front-of-House Management
- Customer Engagement & Service Excellence
- Team Leadership & Training
- Complaint Handling & Problem Solving
- Inventory & Process Management
- Strong Communication & Multitasking
- Time Management & Planning
- Welfare checks
- Risk management
- Staff training
- Compliance monitoring
- Inventory management
- Rapport building
- Public speaking confidence
- Employee database management
Languages
English
Fluent
Timeline
Welfare Officer (only on weekends – zero-hour contract)
Transport UK Group
06.2025 - 08.2025
Rail Replacement Coordinator
Transport UK Group
04.2024 - 03.2025
MSc - Data Analytics
London Metropolitan University
01.2024 - 07.2025
Front of House Team Leader
Mildred’s Limited
01.2024 - 08.2025
Bachelor of Computer Applications (BCA) - computer science
SSD Institute of Information Technology
03.2017 - 03.2020
Similar Profiles
Akhiym AlfredAkhiym Alfred
A-Class Fitter, Millwright at DAMUS LIMITED,SIS LIMITED,TRINWELD, D. Rampersad and Company Limited and other contractorsA-Class Fitter, Millwright at DAMUS LIMITED,SIS LIMITED,TRINWELD, D. Rampersad and Company Limited and other contractors
Azhar ShaikhAzhar Shaikh
Credit Manager at Tata Capital Limited (Tata Motors Finance Limited Merged with Tata Capital Limited)Credit Manager at Tata Capital Limited (Tata Motors Finance Limited Merged with Tata Capital Limited)
Mayank PareekMayank Pareek
Sap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private LimitedSap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private Limited
Vijayananda ChanthirasekaramVijayananda Chanthirasekaram
Co-operative Development Officer at Department of Co-operative DevelopmentCo-operative Development Officer at Department of Co-operative Development
JONAS FURAIDEJONAS FURAIDE
Director at The Furaides LimitedDirector at The Furaides Limited