Kashish Khan

• Achieved positive claim outcomes through careful case management.
• Built and managed effective internal and external relationships with all involved parties.
• Provided claims advice to clients, managing expectations and explaining claims processing timelines.
• Followed up on all client requests and verified resolution.

Roles I maintained daily:
● Dealing with vulnerable people
● Reviewing customers policy documents (Policy wording, Policy schedule and Statement Of Facts)
● Working in a high pace environment
● Multitasking daily for example answering the phone, reviewing documents, reviewing reports, chasing if there are any delays and sending repudiation letters when liability is not excepted.
● Dealing with complaint and trying to solve the complaint with the best of my ability so customers are happy and satisfied

● I can speak Urdu/Punjabi to customer who are unable to understand English.

Following skills I gained:

● Self-Motivation
● Problem solving
● Teamwork
● Flexibility

• I have gained substantial cash-handling experience.
• Trained team members to prepare sandwiches and other menu items.
• Maintained clean, tidy and organised working areas to maximise efficiency.
• Assist with restocking of supplies needed.
• Strong customer service skills.
• Ability to keep customer areas clean and sanitized.
• Loaded and unloaded packages as required.