Kashif Tahir Chohan

Oversaw Level 1–3 support operations for end users and critical business systems.

• Ensured timely resolution of technical issues across hardware, software, networks, and applications.
• Managed IT support tickets using service desk tools such as ITIL and Freshservice.
• Led and mentored a team of IT support technicians and engineers.
• I was responsible for conducting performance reviews and facilitating training and upskilling initiatives.
• Monitored and enhanced SLAs, uptime, and user satisfaction metrics.
• Managed external vendors for hardware, software, and support contracts.
• Oversaw license renewals, warranty tracking, and IT asset lifecycle management.
• Managed a team of technicians for streamlined troubleshooting processes.
• Developed comprehensive maintenance plans for consistent system reliability.
• Improved system efficiency by implementing innovative technical solutions.
• Upgraded outdated systems with cutting-edge technology solutions.
• Developed strategic IT processes to improve workflow efficiency.
• Streamlining software deployment procedures significantly increased productivity.
• Coordinated staff training sessions for improved technical knowledge.
• Established robust data recovery systems to safeguard vital information.
• Enhanced customer service with swift problem resolution techniques.
• Initiated proactive measures for enhanced cyber security protocols.
• Supervised software testing phases, ensuring error-free final product delivery.

• Executed organisation's IT infrastructure master plan and strategy.
• Monitored weekly IT activities, assessing monthly progress against objectives.
• Proposed new IT solutions to enhance client productivity.
• Benchmarked and analysed IT systems, providing recommendations for improvements.
• Managed multiple IT infrastructure projects through all phases, including initiation and closure.
• Oversaw implementation of security and disaster recovery plans for IT operations.
• Coordinated with managers to assess IT needs and propose effective solutions.
• Maintained accurate documentation of information technology systems and asset management records.

• Upgraded Oracle EBS efficiently, including patch application, operating system, and database enhancements.
• Optimised performance tuning of all servers and applications to ensure timely responses.
• Conducted periodic system monitoring for servers, operating systems, and databases as per schedule.
• Managed Oracle Real Application Clusters and Oracle Data Guard effectively.
• Ensured reliable data backups in compliance with backup policies and schedules.
• Oversaw management and operations of virtual environment using VMware.
• Evaluated infrastructure components to align with corporate standards and benchmarks.
• Recommended tools to enhance infrastructure efficiency, managing vendor relationships and IT purchases.

• Executed IT infrastructure master plan and strategy for organisation.
• Reported weekly on status of IT activities and monthly on objectives achievement.
• Provided innovative IT solutions to enhance productivity across company.
• Benchmarked, analysed, and recommended improvements for IT infrastructure and systems.
• Managed multiple IT infrastructure projects from initiation through to closing phases.
• Coordinated with managers to assess IT needs and propose suitable solutions.
• Maintained accurate documentation of technology systems and asset management records.
• Implemented security and disaster recovery plans for all IT activities.

• Designed and administered remote data centre operations in Dubai, ensuring optimal performance.
• Maintained network security with PIX firewall and secured perimeter routers.
• Configured failover PIX and routers using HSRP for enhanced reliability.
• Administered Informix database to support operational needs.
• Automated processes through bash and Perl scripts, optimising workflow efficiency.
• Managed company web server (Apache/Tomcat) and secure FTP site.
• Utilised network management software to analyse traffic statistics and recommend performance improvements.
• Implemented statistical monitoring system (Nagios) for comprehensive service oversight.