Kashif Bukhari
London, UK,United Kingdom
Summary
A seasoned professional with extensive managerial experience across Civil Service, Property Management, Retail, Customer Service, and the Banking sector, offering a diverse skill set and innovative thinking honed through years of hands-on extensive work experience and high qualifications. Currently looking for a position with a company that will not only challenge me professionally but will also allow me to develop my knowledge and potential further.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Executive Officer (EO)
Home Office
London, UK
06.2022 - 12.2024
- Working as a DM case worker in different workflows using complex guidance and policy to consider and make well-judged decisions on customer applications, considering a range of options.
- Enhanced corporate image with professional customer interactions.
- Conducted performance reviews to identify areas of improvement.
- Developed strategic plans, resulting in improved business operations.
- Articulating complex decisions in a concise, clear manner verbally and in writing.
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Collaborated with cross-functional teams to drive project success.
- Ensured compliance with company policies and industry regulations through regular audits.
- Provided supportive leadership during periods of organisational change.
- Led cross-functional teams to optimise workflows, eliminate inefficiencies and drive operational excellence.
- Provided visionary leadership, inspiring and motivating teams to achieve ambitious goals and exceed expectations.
- Delivering against timeliness and quality targets, providing excellent customer service.
- Developing and maintaining good working relationships with customers and both internal/external stakeholders to deliver what is required.
- Managing team inboxes and drafting responses to correspondence and complaints.
Site Manager (NHS – COVID 19 Site)
SERCO
London, UK
10.2020 - 06.2022
- Directly responsible for the overall management of the testing operation. Oversaw daily operations on-site, promoting effective workflow management.
- Kept workforce in compliance with operational standards and safety regulations by closely monitoring activities.
- Providing operational leadership, ensuring that all the staff are well briefed, appropriately supervised and are working effectively to the highest levels of safety and quality.
- Ability to react immediately to problems and manage associated risk factors, delivering pragmatic solutions to minimise service disruption and loss of resources, following incident reporting procedures, both formal and informal.
- Implementing service delivery changes cascaded down from the national, regional, and local operational centres.
- Ensure timely preparation and submission of all reports and returns as required.
- Preparing & reviewing the staff rota; ensuring adequate staffing levels.
- Ensure the supply of test kits and PPE, managing ongoing inventory.
- Carry out instructions provided in a written, oral or diagram form.
- Implemented cost-saving measures whilst ensuring high-quality outputs.
- Addressed issues promptly, maintaining uninterrupted work schedules.
- Handled procurement of materials for optimal resource utilisation.
- Facilitated training sessions for staff, enhancing skill development.
- Conducted regular risk assessments with strict adherence to health and safety regulations.
- Delegated tasks to appropriate personnel for increased productivity levels.
- Understanding of Regulatory Requirements.
Property Manager
DesignCom Architectural Services
UK
09.2018 - 10.2020
- Managing all aspects of assigned properties.
- Chairing site meetings and monthly contract reviews.
- Collect receivable accounts and handle operating expenses.
- Developed strategies to retain tenants, fostering long-term residency and stable rental income.
- Negotiate lease/contracts with contractors in a timely and reliable manner.
- Carried out property inspections for maintaining a high standard of cleanliness and repair.
- Oversaw property maintenance, working with various tradesmen to complete repairs.
- Inspecting and arranging maintenance to meet standards.
- Coordination of site activities including subcontractors, labour and logistics.
- Working closely with the Clients and providing regular progress reports.
- Accomplish financial goals and report periodically on financial performance.
- Ensuring that utilities and council tax are informed of new tenancies and accounts are settled by the Tenant.
- Source and build relationships with prospective clients to expand business opportunities.
- Prepares reports by collecting, analysing, and summarizing data and trends.
- Maintained strong relationships with vendors through regular communication, resulting in prompt service delivery.
- Setting up the site documentation systems.
- Writing reports, maintaining diaries and records.
Property Manager
Dorchester Estates
London, UK
07.2015 - 03.2018
- Assisted the Chairman in his meetings with local and foreign delegations.
- Providing information regarding the ongoing projects.
- Managed portfolio of around £300 Million including the corporate & commercial properties, serviced offices and a Hotel in the UK.
- Presented daily progress reports directly to the Chairman on assigned projects including sales, pricing and revenue of the hotel, ensuring smooth operations.
- Day to day liaising with residents/tenants and management of multiple sites.
- Overseeing maintenance; health and safety; and facilities management.
- Proactive engagement in Hiring and Recruitment of the office/site staff.
- Dealing with various contractors such as builders; health and safety contractors; cleaning companies etc throughout their term of contract.
- Inviting, collecting and negotiating bids from potential suppliers.
- Coordinating and regularly checking inventories of all business properties.
- Ensuring swift progression of all pipelined sales to exchange and completion.
- Mentoring, training, coaching and developing staff at junior level and new employees.
Store Manager
TESCO
London, UK
03.2006 - 10.2014
- Hands on experience in store management involving product marketing, increasing sales, visual merchandising and managing team effectively.
- Successfully led a project with passion on driving sales to increase profitability in one of the lower revenue generating stores.
- Managed and motivated staff to achieve the best results driven business and positively noticeable impact on KPI’s.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Carried out forecasting, budgeting & stock counting
- Implemented promotional displays to increase product visibility and sales.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Managed staff rota of 60 employees while keeping payroll within the allocated budget.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Ensured the store meet high working standard for Food Safety, Health & Safety and Safe & Legal audits.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Cash handling and weekly audits.
Education
Master of Business Administration (MBA) - Business Management - Banking & Finance
London Metropolitan University
London 02.2006 - 05.2008
Skills
- Project Management
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Planning
- Market growth initiatives
Professional Courses
Civil Service UK - Learning courses:
- Inclusion in Civil Service
- Managing Performance
- Communicating with Customers
- Face behind the Case
- Risk Management
- Safeguarding Children & Adults
- Health & Safety
- Mental health at work
- Race Awareness
- Information management
- Counter fraud, bribery and corruption: all staff
- Systems & Complexity
- Supporting Vulnerable Customers
TESCO Skills development courses:
- Retail Law
- Food Handling & Safety
- Health & Safety
- Safe & Sound
- Safe Working Procedures (SWPs)
- Fair Treatment
- How to conduct Disciplinary & Actions
Conflict management & Communication Skills Course:
Undertaken One day course arranged by TESCO for managers on:
- Conflict Management
- Communication Skills
- Customer Psychology
- Focusing Customers
- Courtesy & Customer Service
Affiliations
- Passionate Chess Player
- Swimming
- Horse Riding
References
References available upon request.
Languages
English
Fluent
Urdu
Native
Pashto
Native
Hindi
Intermediate
Timeline
Executive Officer (EO)
Home Office
06.2022 - 12.2024
Site Manager (NHS – COVID 19 Site)
SERCO
10.2020 - 06.2022
Property Manager
DesignCom Architectural Services
09.2018 - 10.2020
Property Manager
Dorchester Estates
07.2015 - 03.2018
Store Manager
TESCO
03.2006 - 10.2014
Master of Business Administration (MBA) - Business Management - Banking & Finance
London Metropolitan University
02.2006 - 05.2008
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