Summary
Work history
Education
Skills
Timeline
Hi, I’m

Kashif A.R Khan

Nagpur,India
Kashif A.R Khan

Summary

A dynamic Customer Support Manager at Tata Motors with expertise in driving service excellence and customer satisfaction across automotive service networks. Skilled in managing 8-9 workshops, handling 15-20 key accounts, and implementing strategic initiatives to enhance service quality and revenue generation.

Work history

Tata motors Ltd.
Nagpur, India

Customer Service Manager
03 2022 - Current

Job overview

  • Oversee and manage the entire customer service operations for the organization and ensured business objectives met through strategic planning.
  • Develope and implement customer service strategies to enhance customer satisfaction and retention.
  • Monitor service department performance using key performance indicators (KPIs) like Service Turnaround Time (TAT), workshop service absorption rate, IFRI, Customer Satisfaction Score (CSAT) and workshop overall revenue.
  • Prepare annual and monthly operating budgets for the workshop service department.
  • Analyze warranty data to identify trends and potential irregularities. Ensure adherence to warranty policies and regulatory as per standards and monitor warranty expenses to track budget allocations.
  • Tracked expenses and business outgoings to remain within cashflow targets.
  • Manage and monitor inventory levels and parts ordering.
  • Implement marketing strategies to promote service department business.
  • Improved operational efficiency by identifying areas of improvement.
  • Implemented training programmes, enhancing team capabilities.
  • Maintained excellent health and safety standards for continued compliance.

JK Tyres & Industries Ltd
Nagpur

Sr. Service Engineer
07 2018 - 02 2022

Job overview

  • Conducting inspections and defect analysis on claim tyres
  • Responsible to customer complaints and handle warrantyclaim service
  • Evaluates and resolve problems of customers
  • Analyze, Inspects and reviews ^ndings to determine thesolutions to problems that customer is facing
  • O`ers customers training for the products care andmaintenance Monitor performance of the product and understandcustomer feedback
  • Support sales team in getting customers by demand generation activities

Education

Priyadarshini college of engineering

Bachelor Of Engineering from Mechanical
06/2013 - 03/2016

University overview

  • Graduated with distinction

Hislop college

HSSC
05/2011 - 03/2012

University overview

  • Graduated with distinction

Sheeladevi public school

SSC
06/2001 - 03/2010

University overview

  • Graduated with distinction

Skills

  • Effective workflow management
  • Negotiation expert
  • Customer service
  • SAP and ERP system knowledge
  • Adherence to high customer service standards
  • Training and development
  • Customer Relationship Management Software (CRM)
  • Performance management

Timeline

Customer Service Manager

Tata motors Ltd.
03 2022 - Current

Sr. Service Engineer

JK Tyres & Industries Ltd
07 2018 - 02 2022

Priyadarshini college of engineering

Bachelor Of Engineering from Mechanical
06/2013 - 03/2016

Hislop college

HSSC
05/2011 - 03/2012

Sheeladevi public school

SSC
06/2001 - 03/2010
Kashif A.R Khan