Kashif Hussain

Birmingham

Summary

Experienced Customer Service Agent skilled in team leadership, problem-solving, and clear communication. Detail-oriented and highly organised, equally effective in remote customer service or data entry roles. Self-driven and adaptable, committed to delivering results and enhancing customer satisfaction.

Overview

years of professional experience

years of post-secondary education

Work history

Customer service supervisor

XEPOS

Birmingham

09.2017 - 06.2025

Acted as a link between frontline staff and senior management
Turned complaints into loyalty by resolving escalations fast and fairly
Delivered sharp, motivating daily briefings that kept service on point
Cut wait times & improved satisfaction through efficient workflow
Made sure every shift ran like clockwork with results to match
Took charge during busy periods to keep service levels high

Education

GCSEs -

Moseley School

Birmingam

09.2012 - 06.2017

Skills

Leadership: motivated & guided teams to exceed performance targets
Problem-solving: resolved customer issues swiftly & effectively
Time management: balanced competing priorities to meet deadlines

Conflict resolution: defused tense situations while maintaining professionalism
Coaching: developed staff skills through targeted training and support

Timeline