Kashi Vaidehi
Canning Town,United Kingdom
Summary
Driven professional with exceptional leadership qualities and strategic planning capabilities. Skilled in operational management and team development, demonstrating ability to drive business growth and streamline processes. Eager to leverage these competencies to make significant contributions in the managing role.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
General manager
Smashio
Old Street, Hackney
11.2024 - Current
- Identified new business opportunities that facilitated market expansion.
- Negotiated contracts with suppliers to lower costs effectively.
- Built high-performing teams to meet organisational objectives.
- Achieved customer satisfaction through regular feedback and improvement sessions.
- Maintained compliance with industry regulations consistently.
- Established a positive work environment that enhanced staff morale and productivity.
- Managed key stakeholder relationships for efficient project completion.
- Oversaw daily operations, ensuring seamless organisational functioning.
Customer Service Administrative
Royal Park Hotel
Hyde Park
02.2024 - 10.2024
- Providing administrative support to the customer service team by managing customer inquiries, resolving issues, and ensuring timely responses to customer queries via phone, email and chat.
- Accurately enter and update customer information, orders, and interactions in the company's CRM (Customer Relationship Management) system to maintain organized and up-to-date records.
- Coordinating customer appointments, service calls, and meetings, ensuring that schedules are efficiently managed and communicated to both customers and service providers.
- Handling customer complaints and escalations efficiently, following company protocols and procedures to resolve issues satisfactorily and maintain positive customer relationships.
- Actively participating in team meetings, training sessions, and performance reviews to identify opportunities for personal growth and contribute to the continuous improvement of customer service operations.
Distribution Manager
Brim Burgers Pvt Ltd
Hemel Hempstead, United Kingdom
06.2023 - 01.2024
- Efficiently managing inventory levels to meet demand without excess stock, avoiding overstocking or stockouts.
- Streamline the supply chain process to minimize costs, maximize efficiency, and ensure timely deliveries.
- Developing and maintaining relationships with suppliers and vendors to ensure quality, reliability, and cost-effectiveness.
- Identifying and mitigating risks such as supply chain disruptions, transportation delays, and inventory inaccuracies.
- Focus on meeting customer expectations by ensuring on-time deliveries, accurate order fulfillment, and responsive customer service.
Shift Manager
Mc Donald's
Hemel Hempstead, United Kingdom
06.2023 - 01.2024
- Responsible for leading and supervising the team during their shift, providing guidance, support, and direction to ensure smooth operations.
- Observing the performance of team members, assigning tasks, and delegating responsibilities to ensure efficient workflow and productivity.
- Managing day-to-day operations, including opening and closing procedures, inventory management, and cash handling, to ensure efficiency and compliance with company policies.
- Facilitating clear and open communication among team members, sharing updates, goals, and expectations to foster teamwork and collaboration.
- Being flexible and adaptable to changing circumstances, such as fluctuating customer demand or unexpected events, to effectively manage the shift and meet operational goals.
Education
MSc - Cyber Security with advance research
University of Hertfordshire
01.2021 - 01.2024
Bachelor of Technology - Information Technology
Swami Vivekananda Institute of technology
05.2016 - 05.2020
Skills
- Project Management
- Quality Control and Inspection Techniques
- Conflict resolution
- Microsoft Excel
- Microsoft PowerPoint
- C
- Basics of Python
- HTML
- Adobe Photoshop
- Critical Thinking
- Problem Solving
- Innovation and Creativity
- Training and Coaching
- Expert Oral Communication Skills
- Conflict Resolution
- Adaptability
Timeline
General manager
Smashio
11.2024 - Current
Customer Service Administrative
Royal Park Hotel
02.2024 - 10.2024
Distribution Manager
Brim Burgers Pvt Ltd
06.2023 - 01.2024
Shift Manager
Mc Donald's
06.2023 - 01.2024
MSc - Cyber Security with advance research
University of Hertfordshire
01.2021 - 01.2024
Bachelor of Technology - Information Technology
Swami Vivekananda Institute of technology
05.2016 - 05.2020
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