Kashaf Yousaf

Service Delivery Manager

Project and Service Management

• Oversee the implementation, upgrade, and maintenance of LIMS platforms.
• Manage service delivery timelines, budgets, and resource allocation.
• Coordinate with vendors, internal IT teams, and laboratory staff.

Stakeholder Communication

• Act as the primary point of contact between technical teams and business units.
• Translate business requirements into technical specifications.
• Provide regular updates and reports to stakeholders.

System Administration and Support

• Ensure LIMS systems are operational, secure, and compliant.
• Manage user access, data integrity, and system configurations.
• Troubleshoot issues and coordinate resolution efforts.

Compliance and Quality Assurance

• Ensure LIMS operations comply with industry regulations (e.g., FDA, GxP).
• Support audits and validation activities.
• Implement QA/QC protocols within the system.

Continuous Improvement

• Identify opportunities to optimize workflows and system performance.
• Lead initiatives to enhance user experience and data accuracy.
• Monitor KPIs and service metrics to drive improvements.

Project Manager/BA

Global LIMS (LabWare, SampleManager, Labvantage). Oversee the implementation, upgrade, and maintenance of LIMS platforms. Manage service delivery timelines, budgets, and resource allocation. Coordinate with vendors, internal IT teams, and laboratory staff.

Key Projects; BP Site divestment, Data migration SampleManager, nGMP LabWare LIMS implementation and Go-Live.

Activities: Instrument integrations (ELN, Signals, Benchling)

• Led cross-functional teams to exceed client expectations consistently.
• Drove service delivery improvements, boosting client satisfaction by 30%.
• Implemented innovative solutions, reducing operational costs by 25%.
• Cultivated strong client relationships, resulting in 15% upsell opportunities.
• Streamlined processes, enhancing efficiency and reducing delivery time by 20%.
• Developed tailored strategies, increasing client retention rates by 40%.
• Conducted in-depth analysis, identifying key growth areas for clients.
• Facilitated workshops, empowering teams to achieve project milestones.
• Achieved recognition for outstanding service delivery excellence.
• Mentored junior consultants, fostering a culture of continuous improvement.

• Lead and managed change projects (lifecycle management). Pharma template LabWare 7 implementation project – project initiated and in-progress. LabWare LIMS Server Replacement and Oracle Upgrade.
• Streamlined processes, boosting efficiency by 30% across departments.
• Led cross-functional teams to enhance project delivery timelines by 25%.
• Conducted in-depth analysis, identifying cost-saving opportunities worth $100K.
• Facilitated workshops, improving stakeholder engagement and collaboration.
• Developed KPIs, enabling real-time performance tracking and insights.
• Optimized workflows, reducing operational bottlenecks by 40%.
• Created comprehensive documentation, enhancing knowledge transfer and training.
• Utilized advanced analytics tools, driving informed decision-making.
• Championed continuous improvement initiatives, fostering a culture of innovation.