Karyn Horler

Having previously managed two stores (one on Royal Mile, and one at Haymarket), I successfully opened a new store in Craigleith Retail Park in 2020.

Consistently beat store budget, growing overall sales year on year. Top of our district every quarter for food sales, average ticket growth and delivery sales.

Awarded Store Manager of the year, having reached all KPIs.

By recruiting, training and coaching partners, our team has a strong advantage of low turnover. My passion for exceeding customer expectations and delivering exceptional levels of customer service has resulted in 25% of our customers using our Starbucks loyalty rewards scheme.

Being highly focused on standards and execution, I complete our district's compliance audits and promotional set up campaign checks, and cover when our District Manager's on annual leave.

As our regional Mental Health Ally, I attend quarterly meetings to engage with others about how we can best support our partners.

Day to day management of front of house team in 50 cover restaurant.

Worked closely with owners and kitchen team in menu planning, and managing P&L.

Built and maintained strong relationships in the surrounding area, as restaurant mainly attracted those who lived and worked in the neighbourhood.

Licensed house manager operating a large branded outlet in West End of Glasgow.

Successful rebrand from Firkin to It's A Scream, with major refurbishment included.

Launched and evaluated promotions.

Nurtured key talent, ensuring team members achieved their personal best.

Assisting General Manager in achieving results in Physician & Firkin branded bar.

Completed various Food Safety, Health and Safety classes to accelerate my development.

Monitored and maintained stock levels for maximised efficiency and minimised waste.

Worked as a waitress in The Beehive Inn as a student from 1992 - 1995, securing a promotion to Supervisor in the restaurant post University.