Karyma Hamza
Dublin 8
Summary
I'm Passionate about work and self quick leaner who loves to cooperate with team members. I am also able to work on multiple things in busy environment , generate ideas and come up with solutions to solve problems . Also i am always open to new ideas and ways of thinking . I have a good experience with different cultures . I am seeking to increase my experience to be more effective and efficient & to learn more new skills . Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
7
7
years of professional experience
Work History
Business Integrity Analyst
covalen
Dublin
04.2023 - Current
- Gathering insights & real Time feedback on flows , and observing the product launch & new workflows with the client partners .
- Analyzing process data with various statistical tools.
- Organizing information for use by team members in data analytics, reports and presentations.
- Improving and stabilizing new workflows through reviewing & proactively flagging insights .
Community Operations Analyst
Covalen
Dublin
12.2020 - 03.2023
- Conducted root cause analysis to formulate countermeasures to business mistakes and improve operations.
- Boosted company efficiency and customer satisfaction by eliminating inefficient processes.
- Checked public information and reviewed content on one of the social media platforms ( posts, videos & pictures )
- Monitored user comments and moderated activity.
- managed many tickets in a good timing
- maintained high quality & performance at work
- maintained high degree of confidentiality about my job Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Took actions based on the company policy and self culture knowledge.
Marketing Specialist
Elgendy industries car parts
Cairo
07.2018 - 08.2020
- Prepare and use a planned sales presentation, designed to achieve maximum results from available sales opportunities Including ( Customer greeting , Qualifying , Handling objections , Product presentation and demonstrations , Closing and delivery , Finance ) .
- Develop and use Customer Follow-up and Prospecting systems designed to create additional sales opportunities for repeat or new business. Furthermore, to contribute to achievement of maximum customer retention through the above and effective delivery and handover of vehicles.
- Develop and use a planned daily, weekly and monthly sales call programme, as agreed with the Sales Manager.
- Develop and maintain a full knowledge of all products, accessories, prices and key features of major competitors.
- Handle all customer queries and complaints and ensure they are resolved to achieve customer and company requirements.
- Advise Sale Manager where necessary and ensure appropriate action is taken in a timely manner
- Provide reports as required on all sales activities includin ( Follow-up , Prospecting , Sales presentations , New clients, etc ) To ensure accurate sales forecasts where possible.
- Maintain adequate records of all sales activities and personal expensed.
- Ensure the completion of all sale and financial paperwork accurately and in a timely manner to ensure the completion of sale in a satisfactory manner.
- Explain all warranty features and benefits associated with warranties.
- Complete all relevant documentation relevant to the sales procedure, and the change of vehicle ownership.
- Demonstrate all of the vehicles features and equipment
- Deal with after sales queries customers may have.
Customer Service Agent
Raya Company
Cairo
01.2018 - 05.2018
- Manage large amounts of calls, emails, and chat in a timely manner
- Follow communication “scripts” when handling different topics
- Identify and escalate issues to supervisors
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- Work for exceptional customer experience, resulting in high customer satisfaction scores
- Deliver and exceed customer specified service levels for handle time
- Learn, understand, retain and regularly update and demonstrate product/process knowledge
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile.
Education
Bachelor Degree of Commerce - Business Information System
Tanta University
Skills
- Peach tree
- Quick book
- Fast learning
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Office Word
- Google Sheets
- Dropbox
- Strong interpersonal skills
- Organizational skills
- Communication skills
- Knowledgeable about internet functions
- Fact-checking skills
- Strong attention to detail
- Detail-Oriented
- Verbal and Written Communication
- Editing and Proofreading
Accomplishments
- Worked in CT team ( counter terrorism ) for 2 years & 3 month
- Trained in Policy within BI ( Reviewing policy, Raising insights & Conducting RCA)
- Participated in the AI New Pilot trial for a month
- Trained in BH Protocol ( Reviewing protocol, Raising insights & Delivering shadowing )
- Trained in IDVAS ( Reviewing Policy & Raising insights )
- completed Team Leader RPP
Languages
Arabic
First Language
English
Advanced
C1
Turkish
Beginner (A1)
A1
References
- Manger : Mohamed wael Elgendy from Elgendy industries Car parts
http://www.elgendyindustries.com ( 00201112102074 )
- Prof : Tarek Abdul Hamid from Tanta university faculty of commerce
tarek.taha@commerce.tanta.edu.eg ( 0403316612 )
- Covalen : info@covalensolutions.com ( 012552090 )
Timeline
Business Integrity Analyst
covalen
04.2023 - Current
Community Operations Analyst
Covalen
12.2020 - 03.2023
Marketing Specialist
Elgendy industries car parts
07.2018 - 08.2020
Customer Service Agent
Raya Company
01.2018 - 05.2018
Bachelor Degree of Commerce - Business Information System
Tanta University
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