Karun Kanda
Birmingham,United Kingdom
Summary
Holds a BA in Management Studies from University of Leicester, graduated in Summer 2020. Gained extensive experience in leadership, teamwork, and communication through diverse work and extracurricular engagements. Focused on further skill enhancement and career advancement.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
Work history
Project Support Coordinator
Fortem Solutions
Birmingham
2024.05 - 2025.08
- Supported project managers in planning and executing kitchen and bathroom renovations within budget and timelines.
- Coordinated communication between contractors, suppliers, and internal teams to ensure smooth operations across housing sites.
- Maintained comprehensive project documentation, tracking progress, budgets, and scope changes.
- Prepared detailed reports for senior management and stakeholders, monitoring key performance indicators.
- Assisted in managing resources to optimise allocation of materials, equipment, and labour.
- Ensured compliance with health and safety regulations and quality standards during renovation works.
- Identified risks such as delays or budget overruns, implementing corrective actions to maintain project schedules.
- Contributed to successful renovations, enhancing living conditions for residents while fostering strong stakeholder relationships.
Property Concierge/Administrator
QuestGates Loss Adjusters
Birmingham
2022.11 - 2024.02
- Served as primary contact for customers regarding claims of £10k to £100k for residential and commercial properties.
- Conducted site visits with senior colleagues to assess damages accurately.
- Collaborated with adjusters and contractors to expedite claim resolutions.
- Managed a broad and dynamic workload while achieving all assigned KPIs.
- Delivered exceptional customer service in a fast-paced, high-pressure environment.
- Demonstrated proactive approach through effective communication and time management skills.
Claims Associate
AXA Insurance
Birmingham
2022.01 - 2022.11
- Managed initial claims for motor insurance from individuals and corporate clients with large fleets.
- Liaised closely with customers to oversee claims from inception to resolution.
- Handled general customer queries and managed initial complaints effectively.
- Trained and supervised junior staff to enhance team performance.
- Collaborated with senior technical colleagues on complex claims valued between GBP 50,000 and GBP 200,000.
- Coordinated with various departments, including engineering and underwriting, to ensure seamless service delivery.
- Processed between 20 and 100 claims daily, demonstrating strong time management skills.
- Delivered excellent customer service in a high-pressure environment, enhancing communication abilities.
Customer Service Agent
The Automobile Association
Birmingham
2021.04 - 2021.12
- Managed inbound calls from AA members in distress, providing timely assistance for service needs.
- Communicated clearly and empathetically to address claims and ensure member satisfaction.
- Achieved personal targets while navigating challenging situations involving distressed members.
- Enhanced time-management and organisational skills through high-pressure interactions.
- Gained comprehensive knowledge of operational processes across various AA departments.
- Fostered a calm environment, promoting effective communication with members facing emergencies.
- Handled difficult situations calmly, delivered positive outcomes under pressure.
Project Manager
Thorn Kingson Developments
2020.03 - 2021.04
- Executed administrative functions including VAT return submissions, management account revisions, and order placements while liaising with suppliers and builders' merchants.
- Implemented quality control measures, ensured adherence to standards.
- Integrated new technologies into existing systems for improved functionality.
- Planned staff and resources within business budgets for minimised expenditure.
- Managed contract negotiations between clients, seeking mutually beneficial outcomes.
Education
BA - Management Studies
University of Leicester
Leicester 2017.09 - 2020.07
BTEC Level 3 Diploma - Business Studies
Stourbridge College
Stourbridge 2014.09 - 2017.09
GCSEs - undefined
Perryfields High School
Birmingham 2009.09 - 2014.07
Skills
- Presentation software expertise
- Spreadsheet proficiency
- Technical skills
- Adaptability under pressure
- Rapid learner
- Efficient time management
- Office software knowledge
- Client relations
- Collaborative teamwork
- Project coordination
Languages
English
Native
Punjabi
Fluent
Hindi
Advanced
Affiliations
Property Development
Cricket
Football
Gym
Cooking
References
References available upon request.
Timeline
Project Support Coordinator
Fortem Solutions
2024.05 - 2025.08
Property Concierge/Administrator
QuestGates Loss Adjusters
2022.11 - 2024.02
Claims Associate
AXA Insurance
2022.01 - 2022.11
Customer Service Agent
The Automobile Association
2021.04 - 2021.12
Project Manager
Thorn Kingson Developments
2020.03 - 2021.04
BA - Management Studies
University of Leicester
2017.09 - 2020.07
BTEC Level 3 Diploma - Business Studies
Stourbridge College
2014.09 - 2017.09
GCSEs - undefined
Perryfields High School
2009.09 - 2014.07