Kartik Bhalla
Sudbury town
Summary
Dedicated professional with a strong foundation in building customer relationships and delivering exceptional customer service. Proficient in Microsoft Office Suite, including Access, Excel, Word, and PowerPoint. Demonstrates excellent communication skills, both written and verbal, alongside active listening and teamwork abilities. Skilled in problem-solving and adept at using customer relationship management software to enhance client interactions. Committed to leveraging these skills to drive organisational success and foster positive client experiences.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work history
Multi-Task Team Member
Ibis Styles London Ealing
London
2026.02 - 2026.05
- Currently working in a multi-functional hospitality role, supporting front desk, food & beverage, and guest service operations within a busy hotel environment.
- Managing front desk responsibilities including guest check-ins/check-outs, room reservations, payment processing, and handling telephone and email enquiries professionally.
- Providing a warm and welcoming first impression to guests while delivering excellent customer service and maintaining brand standards.
- Assisting guests with bookings, local information, special requests, and complaint resolution to ensure high levels of guest satisfaction
Team Member
KFC
2025.02 - 2026.03
- Delivered friendly and professional customer service in a fast-paced restaurant environment.
- Assisted customers with orders, payments, and menu enquiries while ensuring a positive dining experience.
- Handled customer concerns and resolved issues efficiently to maintain high satisfaction levels.
Food & Beverage Assistant / Bar Assistant
Courthouse Hotel by Shoreditch
Shoreditch
2025.07 - 2026.02
- Delivered exceptional food and beverage service within a luxury 5-star hotel environment, ensuring high standards of guest satisfaction and professionalism.
- Provided personalized service to VIP guests, including international football teams and high-profile clients such as FC Bayern Munich, Chelsea FC, and Real Madrid CF.
- Assisted in the smooth operation of restaurant and bar services during high-volume events, match-day stays, and private functions.
- Maintained strict hygiene, health & safety, and hospitality standards in line with luxury hotel expectations.
- Demonstrated the ability to work under pressure in a fast-paced, high-profile hospitality environment while maintaining excellent service quality
Education
MA - Enhanced Extended Hospitality Management
University of West London
United Kingdom 2024.01 - 2025.09
Bachelor in Science - H&HA
Chitkara School of Hospitality
Rajpura, India 2019.07 - 2022.05
Higher School Education - 11th & 12th (COMMERCE)
DAV Public School
India 2016.03 - 2018.05
Skills
- Building customer relationship, Customer Service skills
- Proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint
- Excellent communication skills, both written and verbal
- Active listening, Teamwork, Problem solving, People skills
- Customer relationship management software
Hobbies & Interests
Travelling, Fitness and Outdoor activities, Exploring Different Cuisines, Team sports, Languages Known Hindi & English
Accomplishments
- Operated an NGO supporting underprivileged people and stray dogs through food distribution initiatives.
- Achieved Government Cooking Certificate from NFCT 'Amritsar - 2019
- Seminar on Wine Workshop in Chitkara University in 2020, INDIA
- 2nd runner up in making mocktails on job training.
Timeline
Multi-Task Team Member
Ibis Styles London Ealing
2026.02 - 2026.05
Food & Beverage Assistant / Bar Assistant
Courthouse Hotel by Shoreditch
2025.07 - 2026.02
Team Member
KFC
2025.02 - 2026.03
MA - Enhanced Extended Hospitality Management
University of West London
2024.01 - 2025.09
Bachelor in Science - H&HA
Chitkara School of Hospitality
2019.07 - 2022.05
Higher School Education - 11th & 12th (COMMERCE)
DAV Public School
2016.03 - 2018.05